Sami Ali

To leverage my extensive experience in network monitoring, troubleshooting, and customer support in a Network Support Engineer role, contributing to the effective operation and scalability of network systems while staying abreast of the latest technological advancements in the field.

Network Support Engineer - Bharat Electronics Limited - Indian Navy client-based location

(2023-01 - 2026-02)

Worked as a Network Support Engineer in BEL for 3 years in the Development & Engineering division. Worked at a client-based location for Indian Navy, maintain and monitor large enterprise infrastructure and development.

• Managed and maintained network infrastructure, ensuring smooth connectivity and minimal downtime.
• Provided technical support to internal users, troubleshooting and resolving network-related issues.
• Monitored network performance and conducted regular checks to identify and mitigate potential risks.
• Implemented network security protocols, including firewall configurations and antivirus installations, to protect against cyber threats.
• Assisted in the installation and configuration of network hardware, including routers, switches, and servers.
• Collaborated with cross-functional teams to support large-scale IT projects and network upgrades.
• Documented network configurations, incidents, and resolutions for future reference and process improvements.
• Configured and assigned static and dynamic IP addresses to network devices and systems, ensuring proper network integration.
• Managed IP address allocation through DHCP and maintained IP address schemes for efficient network operation.
• Collaborated with network administrators to ensure seamless communication between devices through correct IP assignment.

Senior Associate Executive - Wipro Limited - Google client-based location

(2019-10 - 2022-05)

Worked as a Senior Associate Executive in Wipro in publisher process in a client based location for Google.

• Performing proactive research on new articles to avoid spam and generate reports on daily bases.
• Handling the client escalations and providing RCA.
• Handling training programs for non-tenured teams.
• Worked as a content reviewer for PLDR and ADMOB.
• Worked and increased product quality.
• Supporting the team and maintaining high volume productivity.

eSupport Officer - Knoah Solution

(2016-09 - 2017-09)

Worked as a eSupport Officer in knoah solutions for TWC process.

• Provided remote technical support to customers, addressing and resolving internet connectivity issues through chat.
• Identified and resolved network outages, slow speeds, and connection drops by performing comprehensive troubleshooting.
• Troubleshot and diagnosed modem-related problems, guiding customers through step-by-step solutions.
• Delivered excellent customer service, ensuring high levels of satisfaction through effective communication and technical problem-solving.

Bachelor of Engineering (B.E) - Electronics and Communication - DCET, Hyderabad

Intermediate - MPC - Narayana Junior College

SSC - IQRA MISSION HIGH SCHOOL