Ashish Pawar

Over 16 years of extensive experience in the Service industry including Hospitality Management. Currently working as Operation Manager at Hotel The Emerald Park, Nashik. Expertise in operations management, people management, training and development, with strong interpersonal and communication skills.

Operation Manager - Hotel The Emerald Park - Nashik, Maharashtra, India

(2023-02)

Located in the heart of the financial and commercial hub of Nasik City, this elegantly styled hotel has always been the benchmark for quality food and service and has been a proud host to many important visitors from India and abroad.

• Fully responsible for all aspects of all departments.
• Design strategy and set goals for growth
• Control budgets and optimize expenses
• Ensure employees are motivated and productive
• Responsible for oversee all staff, budgets and operations of the local business unit.
• Oversee day-to-day operations
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to Management.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
• Inspecting all departments for SOP implementation.
• Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.
• Any other duties which is assigned by management.
• Organize/conduct practical & theoretical training programs, enhance skills & motivational levels.

General Manager - Hotel Sejal Inn - Saputara, Gujarat, India

(2021-10 - 2023-01)

Located in the heart of the Saputara City is Gujarat's only hill station. Hotel has been run & Management by Surymerlin Hospitality Management & Group Of Nexottel & Indian Spice. This elegantly styled hotel has always been the benchmark for quality food and service and has been a proud host to many important visitors from India and abroad.

• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running this hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to Management.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
• Inspecting all departments for SOP implementation.
• Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.
• Any other duties which is assigned by management.

Asst. Front Office Manager - Hotel Emerald Park - Nashik, Maharashtra, India

(2019-01 - 2021-09)

Located in the heart of the financial and commercial hub of Nasik City, this elegantly styled hotel has always been the benchmark for quality food and service and has been a proud host to many important visitors from India and abroad.

• Customer Satisfaction (Guest Feedback, Social Media Review).
• Financial Performance (Up selling, Room Revenue, Operation Auditing).
• Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Manages and motivates the Front Office team in order to provide a high standard of service for customers.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Develops high quality relationships with guests throughout their stay.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
• Ensure that personalized service is offered to each and every guest.
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Supervises the management of debtors, group and individual guest invoicing and cash operations.
• Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Prepare monthly and daily revenue report and circulate to all HOD's.
• Prepare Room revenue and occupancy forecast take action on rate strategies.
• Integrates and trains employees, providing support for skills development.
• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.
• Any other duties which is assigned by management.
• Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR
• Have a good knowledge of all systems and standard operating procedures of front office.
• Ensures that guest documentation and information is available and up-to-date.

Restaurant Supervisor - SPF Foods LLC, The Monk Restaurant - Dubai, United Arab Emirates

(2015-09 - 2017-10)

• In charge of overall restaurant operations.
• Created restaurant procedures for manuals and training. Directed and supervised staff members engaged in daily operations. Assigned posts. designated duties. Recruited, hired, scheduled, and motivated a staff.
• Maintaining cleanliness standards as per Dubai Municipality standards.
• Ensured restaurant is fully prepared, cleaned, and organized for daily operation
• Maintained administrative functions - inventory, employee attendance and counseling, Was successful in attaining budget expectations; sales exceeded projected budget by10% To 15%
• Brought new items into the outlets in order to increase sales
• Resolved guest concerns and complaints in order to maintain a positive atmosphere
• Created new menus for special events
• Coordinated with Executive Chef in conducting daily inventory and organizing restaurant, including creating prep list, cleaning procedures, and food safety
• Provided excellent customer service in a prompt and courteous manner.

Front Office Executive - Hotel Emerald Park - Nashik, Maharashtra, India

(2007-09 - 2015-08)

Located in the heart of the financial and commercial hub of Nasik City, this elegantly styled hotel has always been the benchmark for quality food and service and has been a proud host to many important visitors from India and abroad.

• In charge of overall Front Office Operations.
• Ensure Outstanding customer care at all times. Maintains a friendly, cheerful and courteous demeanor at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR
• Have a good knowledge of all systems and standard operating procedures of front office.
• Ensures that guest documentation and information is available and up-to-date.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Cross Check all billing instructions are correctly updated
• Assist all departments in servicing the guests during high volume periods.
• Takes responsibility in the absence of the Duty Manager / Front office manager

B.Sc. - Hotel & Tourism Management - Amro College Of Hotel & Tourism Management Nashik

Diploma - Hotel & Tourism Management - IHTM-GP, Nashik Road, Nashik