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Ashok Kadam

Ashok Kadam

Customer Service Manager

Talent
MumbaiMember since April 10, 2026
Senior Manager Customer Service and Sales
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Senior Manager Customer Service and Sales

About

Production Planning and Control of Conveyor Belt and Fabric. Coordinate with Branches and Dealer for realization of Order Booking, Payments etc. Handling Order Procurement, Co-ordination with plant to meet customer's delivery schedule and co-ordination with branches & Dealers.

Experience

Customer Service Manager - Semper Trans Pvt. Ltd. Mumbai - Mumbai

(2014-08)

  • Production Planning and Control of Conveyor Belt and Fabric.
  • Coordinate with Branches and Dealer for realization of Order Booking, Payments etc.
  • Handling Order Procurement, Co-ordination with plant to meet customer's delivery schedule and co-ordination with branches & Dealers.
  • To be responsible for dispatch planning according to customers commitment.
  • To co-ordinate with the factory & ensure timely deliveries to the customers / change in schedule if any.
  • Execution of purchase orders with co-ordination of dispatch and conveying the position of material which will be in transit.
  • To set target for the year for product & monitor achievement every quarter & achieve them.
  • Inventory Control, Bank Guarantee, Proforma Invoice Payment, Arrange finished Product Inspection etc. to monitor.
  • Credit evaluation of customers. Age-wise analysis of outstanding debts & their liquidation.
  • Preparing the monthly data analysis report
  • Inventory management

Deputy Manager Marketing - Semper Trans Pvt. Ltd. Mumbai - Mumbai

(2004-06 - 2014-07)

Deputy Manager Marketing - Nirlon Ltd. Mumbai - Mumbai

(2002-02 - 2004-06)

  • Involve in Production Planning And Control of Fabric and Yarn.
  • Debtors & Stock Control and Follow up of Form "C".
  • Order Procurement, Co-ordination with Mills to meet customer's delivery schedule and co-ordination with branches.
  • Planning for outside conversion of fabric. Also Planning Denier wise yarn requirement for Mills and out side conversion.
  • For establishment of quality parameters meeting with customers requirement by providing technical support in joint consultation with mills personnel.
  • Arranging Sample for Customer.
  • Preparing and submitting documents to D.G.F.T. for imports against Advance Intermediate License.

Deputy Manager Marketing - Bhaskar Industries Ltd.

(2001-07 - 2002-01)

  • Look after Sales of 100% OE Cotton Yarn all India basis.
  • Appointment and Monitoring Performance of Agent.
  • Analyse customer requirements and implementing them in production planning to schedule and meet their requirement.
  • Organised Timely Dispatches and Transportation.
  • Controlling Debtors and Stocks.
  • Co-ordination with support in function like Collection, Excise, Recovery and related activities.
  • Providing after Sales Services and also attaining Quality Complaint with co-ordination from technical team.

Marketing Manager - Mihir Textiles Ltd.

(2000-04 - 2001-06)

Assist. Marketing Manager - Forbes Gokak Ltd.

(1996-04 - 2000-03)

  • Independently handling a Deemed Export Sales at all India Level.
  • Handling Techno-commercial activity regarding sale of cotton yarn.
  • Appointment and monitoring performance of Agents.
  • Co-ordinating effectively following up and implementing all Management decisions in related areas of work and operations.
  • Analyse 100% E.O.U. customer's requirement and implement the same in the Product Planning to schedule and meet their requirements.
  • Involvement in planning, controlling, executing and co-ordination in day-to-day marketing operations, including regional offices located in all metros in India.
  • Attending and handling complaints received from customers with the co-ordination of technical team.
  • To analyse feedback about market and competitors activity
  • Preparing and submitting documents to Special Economic Zone (S.E.Z.) for imports against Special Import License.
  • Meeting customer regularly & preparing report to receive target from higher management & to achieve this targets.

Sales Executive - Nirlon Ltd. Goregaon (Mumbai) - Mumbai

(1991-07 - 1996-04)

  • Co-ordinating all India Marketing Activities.
  • Co-ordination with Mills / Branches.
  • Preparation of Tender Documents and Conducting Commercial Negotiation.
  • Dealers / Distributors Appointment and Management.
  • To Arrange Product Inspection at Factory.
  • To deal with Institutional buyer such as Railways, O.N.G.C., N.T.C. Mills etc.
  • Follow up of Payment & Sales Tax forms such as "C" , "D" etc.

Education

P.G.D.B.M. - Marketing Management - Sydenham Institute of Management & Studies, Mumbai (1989 - 1991)

B. Com. - University of Mumbai (1989)

Skills

Customer Service Manager

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