Ashok Kumar M

Siebel Administrator with 4.5 years of experience in Siebel CRM Administration, Production Support, Release Management, Installation, Migration, Upgrade Support, Environment Management and Troubleshooting. Experienced in supporting business-critical telecom applications and collaborating with cross-functional teams.

Siebel Administrator - Tata Consultancy Services

(2022-02)

Project: TPG Telecom

• Configured and maintained release baseline activities and CFG changes.
• Performed deployments across Siebel and Web Servers.
• Executed repository export/import and database synchronization activities.
• Managed SRF and non-SRF deployments.
• Conducted server health checks, log maintenance, disk space and CPU monitoring.
• Supported Production and Non-Production environments.
• Coordinated with development, testing and infrastructure teams.
• Supported Siebel Installation, Migration and Upgrade activities.
• Participated in release planning, deployment, rollback and validation activities.

BE - Information Technology - Sethu Institute of Technology (2016 - 2020)