Swandan Y
SIEBEL ADMINISTRATOR
About
Challenging, progressive, and enthusiastic IT professional with 8+ years of experience in the Information Technology industry as a Siebel System Administrator, including 4+ years in AWS Cloud environments. Skilled in managing Siebel Gateway and Application Servers, Siebel Batch Components, and Siebel Web Servers. Experienced in monitoring application performance, troubleshooting issues, and resolving infrastructure or performance related issues.
Possesses particular knowledge of AWS DevOps tools and cloud-based deployment environments. Adept at managing enterprise CRM platforms, ensuring high availability, and supporting complex production systems.
Experience
Siebel Administrator - VOIS (Vodafone) - Greece
(2025-10)
Collaborated with Vodafone, a global leader in telecommunications, to accelerate its 'Connect for a Better Future' strategy through network optimization and digital transformation. Focused on enhancing SME digital engagement and maintaining 100% core node uptime to empower millions of users in an inclusive digital market.
- Handling two Project MCRM and FCRM
- Worked on Siebel Telecom projects supporting end-to-end application operations and maintenance
- Remarkable ability to support operations in mission critical environment 24/7
- Monitoring and maintaining the health of Test, Training and Production, Dev environments and checks to be done before business hours starts to make sure that system is running smooth
- Supporting to Developers and testing team
- Prepared new environments following each major release to ensure seamless transition and testing
- Aligned environments post-major release to maintain consistency and operational integrity
- Executed daily, weekly, and monthly deployments from Development to Test environments, ensuring continuous integration
- Managed repository and non-repository migrations, facilitating smooth data and code transfers
- As per the business requirement we will create Customer AOM and Batch component
- Code Migration from Dev, SIT, UAT and Production environment
- Repository Export/Import, DDL Sync
- Data correction and modification in database
- User creation in Dev, SIT, UAT and Production environment
- Automated end-to-end code migration processes using shell scripting, ensuring reliable and repeatable deployments
- Configured cron jobs to monitor system resources and application health, generating alerts for disk usage thresholds, Siebel services, and user session activity
- Increase/decrease log level for Siebel component as per developer request
Siebel Administrator - Tata Consultancy Services PVT Ltd (TCS)
(2022-05 - 2025-10)
Marriott International is the largest hotel chain in the world. It has 30+ brands and 8,000+ properties across 139 countries and territories around the world. It is Headquarters Bethesda, Maryland, in the Washington, D.C. metropolitan area.
- Remarkable ability to support operations in mission critical environment 24/7
- Monitoring and maintaining the health of Test, Training and Production environments and checks to be done before business hours starts to make sure that system is running smooth
- Applying Siebel patches on IP22.9/23.8 versions
- Supporting to Developers and testing team
- SFA, EVT file, Control Characters correction and changing quote status as per request
- Resubmitting auto-book batch jobs, quote refresh jobs etc
- Correcting event order revenue
- Functional quote space release, quote cancellation and working on duplicated line items in Event order and event check
- Repository Migration between Environments
- Creating SH files for automation purpose
- Installation and configuration of Siebel Gateway Server, Enterprise Server, Application Server and database server
- Setting up local database for developers
- Supported Dev team and addressed environmental issues
- Good knowledge on Siebel image creation and Siebel patches and patch roll back on IP20 versions
Siebel Administrator - Reliance Retail Ltd.
(2017-08 - 2022-04)
Reliance Retail has grown to become India's largest retailer delivering superior value to its customers, suppliers and shareholders.
- Adding new Siebel Application server in the enterprise
- Setting up local database for developers
- Installation and configuration of Siebel Gateway Server, Enterprise Server, Application Server and database server
- Configuring Siebel server, component creation
- Repository Export/Import, DDL Sync
- Database Extract, Generate New Database and Local database setup for developer
- Providing support to Development and testing team
- As per developer request we will do SRF incremental compilation and full compilation
- As per business request we will create custom object manager
- Providing logs for service requests
- Familiarity with installation, cloning, load balancing and maintenance of Siebel Applications
- Increase/decrease log level for Siebel component as per developer request
- Implemented automation for SRF Compilation, Repository migration and logs clean-up
- Configuring Siebel application by using ADSI authentication
- Supporting to Developers and testing team
- SFA, EVT file, Control Characters correction and changing quote status as per request
- Resubmitting auto-book batch jobs, quote refresh jobs etc
- Correcting event order revenue
- Functional quote space release, quote cancellation and working on duplicated line items in Event order and event check
- Repository Migration between Environments
- Creating SH files for automation purpose
- Supported Dev team and addressed environmental issues
- Good knowledge on Siebel image creation and Siebel patches and patch roll back on IP20 versions
