Ashu

Recent BBA (International Business) graduate from Vishwakarma University with 9 months of experience in Customer Relationship Management at Decathlon. Skilled in customer service, problem resolution, inventory management, and customer engagement. Recognized for achieving high customer satisfaction scores through effective communication and customer-focused solutions.

Experienced in video editing and supporting marketing initiatives. Seeking opportunities in logistics, operations, customer support, or international business to further develop professional expertise.

Customer Relationship Management Associate - Decathlon

(2024-01 - 2024-09)

• Managed customer inquiries and provided effective solutions to customer concerns.
• Achieved high VSAT customer satisfaction scores on multiple occasions.
• Built strong customer relationships through professional communication.
• Assisted in inventory management and stock monitoring activities.
• Handled customer feedback and ensured timely issue resolution.

Marketing & Content Support - Decathlon

(2024-01 - 2024-09)

• Edited promotional videos for Decathlon events and activities.
• Supported digital marketing campaigns and event promotions.
• Assisted in increasing customer engagement through creative content.
• Contributed to brand visibility and community outreach initiatives.

Bachelor of Business Administration - International Business - Vishwakarma University (2023 - 2026)