Ashwin Abel

Enthusiastic and career-oriented professional seeking an opportunity to work in a dynamic organization where I can enhance my skills, gain industry experience, and contribute effectively through dedication, adaptability, and continuous learning.

Customer Support Executive – Indigo Airlines Process - IGT Solutions

(2020-09 - 2021-01)

• Handled inbound customer support for Indigo airline passengers.
• Assisted customers with ticket booking, cancellation, and rescheduling.
• Resolved customer queries related to baggage, refunds, and travel policies
• Maintained customer records and updated CRM systems
• Delivered quality service while meeting process KPIs and SLA targets.
• Coordinated with internal teams for issue resolution.

Master of Business Administration (MBA) - Business Analytics - GAYATRI VIDYA PARISHAD COLLEGE (Autonomous)

Bachelor of Science (B.Sc.) - Mathematics, Physics & Chemistry - ANDHRA UNIVERSITY

Board of Intermediate Education - Andhra Pradesh - SRI CHAITANYA JUNIOR COLLEGE

Board of Secondary Education - Andhra Pradesh - SRI CHAITANYA TECHNO SCHOOL