Ashwini Gowda
Customer Care Manager
Hire this person
Send a job offer directly to this candidate
About
Detail-oriented and experienced billing and insurance professional with a solid background in hospital administration and customer care. Strong expertise in billing processes, insurance handling, front desk operations, and customer service. Proven ability to multitask efficiently in high-pressure environments. Seeking an opportunity to contribute my skills to a reputable organization.
Experience
Customer Care Manager at Nova IVF Fertility (2024-12 – Present)
- Managing front-line customer interactions, ensuring high levels of satisfaction.
- Supporting patient billing and insurance documentation.
Billing & Insurance Executive at Aster G Madegowda Hospital (2024-03 – 2024-11)
- Responsible for IP billing and processing insurance and government scheme claims.
- Coordinated with patients and insurance representatives for smooth processing.
Billing & Admission Assistant at Fortis Hospital (2023-10 – 2024-02)
- Supported departments including IPD billing, insurance, and patient admissions.
- Ensured accurate and timely billing and documentation.
Hospital Department Executive at Sai Sparsh Hospitals (2022 – 2023)
- Worked across billing, front desk, accounts assistance, customer service, and insurance departments.
Billing & Accounts Assistant at Swastik Hospitals (2020 – 2022)
- Managed front desk, billing, and assisted in account and insurance operations.
- Handled day-to-day administrative and patient service tasks.
Sales & Accounts Executive at Vajra Granites (2016 – 2020)
- Handled client communications, sales operations, and basic accounting tasks.
Education
Bachelor of Business Administration in BBA
