Aslam Shaikh

Customer Service and BPO professional with 3+ years of experience across travel and life insurance processes. Currently working with Call2Connect, handling voice and email interactions, customer documentation, verification, and policy activation support for SBI Life Insurance. Experienced in resolving customer queries, handling documentation accurately, managing customer interactions professionally, and working effectively under pressure.

Agent – Life Insurance Process at CALL2CONNECT (2024-08 – Present)

• Handling customer queries via calls and emails regarding SBI Life Insurance policies.
• Completing and verifying customer documents for policy activation in compliance with company guidelines.
• Ensuring accuracy, quality, and timely resolution of customer requests.
• Coordinating with internal teams to resolve escalated issues effectively.
• Maintaining confidentiality and data security of customer information.

Travel Desk Agent at TELEPERFORMANCE (2023-01 – 2024-06)

• Handled travel desk operations including air ticket bookings through inbound calls and emails.
• Provided accurate information on travel itineraries, fares, and policies to customers.
• Ensured customer satisfaction by resolving queries efficiently and professionally.
• Maintained records and updated customer information in systems.

BCA in Bachelor of Computer Application – LN College of Management (2020 – 2022)

HSC – Mother Smile Junior College (2019 – 2019)

SSC – Raj High School (2017 – 2017)