Divyanka Patil

Skilled customer service professional with 10 years of successful management. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. Confident communicator with the ability to lead colleagues, responds to customer inquiries, and mediates conflict.

Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.

Data System & Operations -Manager at A la concierge Pvt Ltd (2019-03 – Present)

• Maintaining system data and checking system on daily basis.
• Resolving desk executive system issues.
• Monitoring system.
• Scheduling interviews for candidates.
• Creating system login ids.
• Giving system training to new joins.
• Handling Front Desk at client sites.
• Managing office work and Coordinating with Executives.

Customer care service and Operations Executive at Timesaverz Dotcom Pvt Ltd (2015-08 – 2019-02)

• Handling incoming calls or inquiries from prospective customers or clients.
• Keeping track of the sales and customer complaints.
• Contributing to team effort by accomplishing related results as needed.
• Maintaining quality service by following organization standards.
• Closely follow up of the prospect till conclusion.

Supervisor at Kidzania Pvt Ltd (2014-10 – 2015-06)

• Face-to-face interacts with customers.
• Kids giving opportunity to play adult job roles activities by allowing them to emulate, re-enact and participate in adult activities and experiences

H.S.C – Maharshi Dayanand College (2010-03)

S.S.C – I.E.S Morden English School (2008-03)

Hardware & Networking – Jetking Institute (2011 – 2012)

MSCIT – Plus-point (2011)