Angela Shah

Accomplished and results-driven Healthcare Operations and Patient Experience professional with 10 years of hands-on experience driving administrative and operational excellence in premier multi-specialty hospitals. Demonstrated expertise across patient access management, comprehensive medical billing, revenue cycle support, and cross-functional team coordination. Expert in navigating complex health information systems (SAP ERP) and resolving high-stakes patient grievances.

Currently advancing executive leadership capabilities through an online MBA in Hospital Administration, offering immediate availability for full-time international deployment.

Senior Patient Executive (Patient Access & Operations) at Sir H. N. Reliance Foundation Hospital & Research Centre (2025-11 – Present)

• Streamline end-to-end patient journeys across high-volume OPD and IPD units, overseeing registration, formal admissions, and discharge administration.
• Optimize revenue cycle workflows by providing dedicated patient billing support, coordinating directly with TPA/insurance desks to reduce pre-authorization delays.
• Leverage advanced SAP ERP and Hospital Information Systems (HIS) to manage, track, and maintain accurate clinical and administrative data records.
• Champion patient experience initiatives, resolving complex patient/family grievances with empathy and professional diplomacy to uphold institutional care standards.
• Collaborate cross-functionally with medical consultants, nursing leadership, finance, and insurance bodies to eliminate daily operational bottlenecks.

Assistant Operations Manager (Healthcare Services & Revenue Support) at Shree Mahavir Jain Hospital & Shri Pratap J. Ashar Cardiac Centre (2024-12 – 2025-06)

• Directed day-to-day healthcare service delivery and non-clinical operations to ensure strict compliance with patient safety regulations and hospital policies.
• Headed administrative staffing and resource allocation workflows, improving operational efficiency and coordination across multidisciplinary teams.
• Managed financial operations support, including consultant fee reconciliations, specialized implant billing, and government/patient charity care schemes.
• Accelerated claims settlements by monitoring insurance portal updates and driving clear communication lines between external vendors and internal stakeholders.

Assistant Operations Manager (Hospital Operations & Patient Services) at Thane Health Care Hospital Pvt. Ltd. (2016-05 – 2024-11)

• Oversaw holistic hospital operations and administrative processes within a fast-paced, multi-specialty healthcare environment.
• Supervised patient admission and discharge cycles, drastically reducing wait times through meticulous documentation tracking and team cross-training.
• Managed end-to-end TPA and private insurance claims processing, validating pre-authorizations and lowering total claim rejection rates.
• Engineered operational and financial reports for senior leadership review, identifying service bottlenecks to implement targeted process improvements.
• Spearheaded the facility's grievance-handling mechanism, resolving patient escalations effectively and contributing to enhanced patient retention rates.

MBA in Hospital Administration (Online Program) – Sikkim Manipal University (2028)

Bachelor of Arts (B.A.) – University of Mumbai

Basic & Advanced Computer Applications Course in Technical Qualifications