Atharva Singh

Motivated and detail-oriented L1 Support Engineer with 8 months of hands-on experience at Ebix Technology, specializing in hardware troubleshooting, OS installation, and end-user technical support. Adept at diagnosing and resolving issues related to Windows environments, Active Directory, and basic networking. Committed to delivering prompt, high-quality support to ensure minimal downtime and maximum user productivity.

L1 Support Engineer at Ebix Technology (2024-10 – Present)

• Provided first-line technical support for hardware and software issues, resolving 90%+ tickets at L1 level without escalation.
• Performed OS installation, configuration, and reimaging of Windows systems across the organization.
• Troubleshot and resolved hardware issues including desktops, laptops, printers, and peripheral devices.
• Managed user accounts, password resets, and access permissions using Active Directory.
• Configured and maintained basic network connectivity — LAN/WAN, IP configuration, and VPN access.
• Logged and tracked all incidents and service requests via ticketing system, ensuring accurate documentation.
• Coordinated with L2/L3 teams for complex escalations while maintaining clear communication with end-users.
• Conducted basic preventive maintenance and health checks on endpoints to minimize recurring issues.

Bachelor of Technology in Computer Science – Dr. APJ Abdul Kalam Technical University, Lucknow (2024)