Deepak Pragadeshwar M
L1 IT Support Engineer
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About
Electronics & Communication Engineering graduate targeting an L1 IT Support Engineer role, with a hands-on foundation in Windows OS Administration, Linux, Active Directory (user & group account management), and networking fundamentals (TCP/IP, DNS, DHCP). Experienced in hardware and software troubleshooting, ticket-based workflows (ServiceNow), and technical documentation. Currently applying SLA-driven process discipline from a live, SOP-governed operations role supporting a U.S. healthcare technology client, with proven ability to explain technical concepts clearly to non-technical audiences and coordinate across cross-functional, cross-time-zone teams.
Experience
Executive – Accounts Receivable at Omega Healthcare Management Services (2025-09 – Present)
- Process client-specified order modifications for ModMed, a U.S. healthcare technology platform, maintaining accuracy against defined compliance and SLA requirements
- Operate within a structured, SOP-driven workflow across international time zones — building process discipline, attention to detail, and cross-functional coordination skills directly applicable to ticket-based IT support operations
- Work within business systems and technical documentation to consistently meet accuracy and turnaround expectations in a live operational environment
Education
Bachelor of Engineering in Electronics & Communication Engineering – M.A.M. College of Engineering (2021 – 2025)
HSC – Bishop Heber Higher Secondary School (2021)
SSLC – The British English Medium Matriculation School (2019)
