Athul Antony
Customer Service Professional
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About
Dedicated and customer-focused Customer Service Professional with experience supporting customers across retail, banking, and e-commerce industries. Skilled in handling inbound and outbound calls, resolving customer queries, complaint management, loan recovery, and delivering exceptional customer experiences. Experienced in working with UK and US customers in fast-paced contact centre environments.
Strong communication, problem-solving, and relationship-building skills with the ability to meet performance targets while maintaining high customer satisfaction.
Experience
Customer Service Executive at ANT Marketing (2023-06 – Present)
- Delivered exceptional customer service for JD Sports customers via inbound and outbound calls.
- Assisted customers with product enquiries, online orders, deliveries, returns, exchanges, and refunds.
- Resolved customer complaints professionally while maintaining high customer satisfaction.
- Updated customer information accurately using CRM systems.
- Consistently achieved quality assurance, productivity, and customer satisfaction targets.
- Worked effectively in a fast-paced contact centre environment while adhering to company policies.
Customer Service Executive at Amazon Customer Service (via Sutherland Global Services) (2021-03 – 2022-11)
- Provided customer support to Amazon customers across the United States through inbound calls.
- Assisted customers with order tracking, returns, refunds, replacements, delivery issues, and account-related enquiries.
- Resolved customer concerns efficiently while maintaining excellent customer satisfaction scores.
- Documented customer interactions accurately using CRM software.
- Met daily KPIs for quality, productivity, and customer experience.
- Collaborated with internal teams to ensure timely issue resolution.
Phone Banking Officer at Federal Bank (2019-05 – 2021-11)
- Managed outbound calls for loan recovery and collections while maintaining excellent customer relationships.
- Negotiated repayment plans and provided customers with suitable payment options.
- Assisted customers with loan-related enquiries and banking services.
- Maintained accurate customer records and updated banking systems.
- Ensured compliance with banking regulations and internal policies.
- Consistently achieved collection and customer service targets.
Education
MSc in Advanced Mechanical Engineering – Sheffield Hallam University
BSc in Mechanical Engineering – Albertian Institute of Science and Technology
