Mehra Sulu

Customer Service Executive with 2.5 years of experience in customer support, chat process, email support, and client communication in the event management industry. Experienced in handling customer queries, resolving issues promptly, maintaining professional communication, and coordinating with internal teams to ensure customer satisfaction. Strong typing speed, excellent written communication, and the ability to work in blended, non-voice, semi-voice, and international customer support environments.

Customer Support Executive at Sunday Events (Present)

• Responded to customer queries through chat and email professionally and within defined timelines.
• Assisted customers with bookings, event-related information, and service requests.
• Handled customer complaints and provided timely resolutions to improve customer satisfaction.
• Coordinated with internal departments to ensure smooth execution of customer requirements.
• Maintained accurate customer records and updated information in internal systems.
• Processed customer requests while maintaining quality and productivity standards.
• Managed multiple conversations simultaneously in a fast-paced environment.
• Ensured excellent customer experience through effective written communication.
• Performed back-office support activities and documentation.

B.Ed in Mathematics – Navajyothi College for Teacher Education

M.Sc in Mathematics with Computer Science – Jamia Millia Islamia

B.Sc in Mathematics – Farook College