Avick Dey

IT Support Engineer building a foundation in SQL querying, Python, HTML, and CSS for security analysis and technical problem solving. Preparing for security operations work by strengthening log review, alert triage, and incident documentation habits. Bringing an academic focus in cyber security and a clear interest in protecting systems through careful monitoring and analysis.

IT Support specialists Engineer - DATANALYTIX TECHNOLOGIES - kolkata

(2025-01 - 2026-01)

• Processed [number] support tickets per day while resolving technical issues and documenting follow-up actions.
• Resolved user access and login issues across desktop systems and internal applications.
• Monitored system alerts and identified patterns that required closer investigation or escalation.
• Documented incident details clearly to support troubleshooting, handoffs, and audit-ready records.
• Supported network troubleshooting by checking connectivity, device status, and basic configuration settings.
• Assisted with password resets, account unlocks, and routine workstation support requests.
• Maintained accurate records of resolved issues and pending follow-up tasks in the support workflow.
• Monitored system alerts and escalated suspicious activity for closer review when patterns indicated possible incidents.
• Resolved user access and login issues across desktop systems and internal applications with clear follow-up communication.
• Tracked pending tickets and follow-up actions to keep workload organized across daily support operations.
• Applied basic Python and SQL checks to sort support data and review issue patterns during investigation.

Full Stack Developer - Qspiders - kolkata

(2024-01 - 2025-01)

• Supported application testing by checking user flows and identifying basic interface issues before release.
• Wrote SQL queries to retrieve and validate data used in development and troubleshooting tasks.
• Assisted with Python scripting for repetitive checks, data cleanup, and lightweight automation tasks.
• Updated web pages using HTML and CSS to improve layout consistency and content presentation.
• Documented issues and progress updates clearly for review by the development team.
• Supported troubleshooting by tracing errors through logs, code paths, and user reports.

B.Sc - Cyber Security - IAER - Institute of Advance Education and Research (MAKAUT) (2022-01 - 2025-12)

11th and 12th (10+2) - Engineering & Technology - Kabi Bijoylal H. S. Institute krishnanagar (2018-01 - 2020-12)

5 And 10th School - Amghata, Shyampur High School (2009-01 - 2018-12)