Pushpendu Biswas

I work as an IT Support professional, helping users troubleshoot technical issues, maintain systems, and ensure smooth IT operations.

Technical Skills

• Operating Systems: Windows, macOS, Linux administration.
• Networking Basics: TCP/IP, DNS, DHCP, VPN, firewalls.
• Hardware Support: Troubleshooting desktops, laptops, printers, peripherals.
• Software Support: Installation, configuration, patching, and troubleshooting.
• Active Directory: User account management, group policies.
• Microsoft 365 / Google Workspace: Email, Teams, SharePoint, OneDrive support.
• Remote Support Tools: TeamViewer, AnyDesk, RDP.
• IT Security Basics: Antivirus, endpoint protection, MFA, password policies.
• Ticketing Systems: ServiceNow, Jira, Zendesk.
• Scripting Knowledge: PowerShell or basic automation for repetitive tasks.

✅ Soft Skills

• Communication: Clear and empathetic interaction with users.
• Problem-Solving: Diagnosing and resolving issues quickly.
• Patience & Customer Service: Handling frustrated users calmly.
• Time Management: Prioritizing multiple tickets effectively.
• Documentation: Writing clear steps for troubleshooting and sol

Diploma in Electronics