Pushpendu Biswas
Customer Support
Talent
Krishnanagar, Nadia100 INR/hourMember since November 20, 2025
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About
I work as an IT Support professional, helping users troubleshoot technical issues, maintain systems, and ensure smooth IT operations.
Experience
Technical Skills
- Operating Systems: Windows, macOS, Linux administration.
- Networking Basics: TCP/IP, DNS, DHCP, VPN, firewalls.
- Hardware Support: Troubleshooting desktops, laptops, printers, peripherals.
- Software Support: Installation, configuration, patching, and troubleshooting.
- Active Directory: User account management, group policies.
- Microsoft 365 / Google Workspace: Email, Teams, SharePoint, OneDrive support.
- Remote Support Tools: TeamViewer, AnyDesk, RDP.
- IT Security Basics: Antivirus, endpoint protection, MFA, password policies.
- Ticketing Systems: ServiceNow, Jira, Zendesk.
- Scripting Knowledge: PowerShell or basic automation for repetitive tasks.
✅ Soft Skills
- Communication: Clear and empathetic interaction with users.
- Problem-Solving: Diagnosing and resolving issues quickly.
- Patience & Customer Service: Handling frustrated users calmly.
- Time Management: Prioritizing multiple tickets effectively.
- Documentation: Writing clear steps for troubleshooting and sol
