Ayush Sharma
Customer-facing professional and CS graduate with hands-on experience in high-volume client communication, case documentation, and structured data management
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About
Customer-facing professional and CS graduate with hands-on experience in high-volume client communication, case documentation, and structured data management. Currently managing 100+ daily customer interactions in a remote work-from-home setup. Proficient in MS Excel for reporting, data validation, and record tracking.
Strong attention to detail, problem-solving discipline, and commitment to accurate, compliant documentation. Adaptable to evolving payer processes and eager to deliver reliable service outcomes in a night shift environment.
Experience
Academic Counsellor - Nyeras Edutech and Innovations - Remote, India
(2026-08)
- Manage 100+ customer interactions daily handling inquiries with clarity, empathy, and structured resolution – directly building payer-focused case handling and communication skills aligned with Cognizant's service role requirements.
- Document all customer interactions, track inquiry status, and maintain accurate follow-up records ensuring end-to-end case workflow closure aligned with SLA and quality standards.
- Identify recurring inquiry patterns, escalate high-impact unresolved cases through defined procedures, and adapt communication style to diverse customer needs in a fully remote WFH setup.
- Maintain up-to-date knowledge of offerings and policies, providing customers with accurate, consistent, and compliant information in every interaction.
Data Processing & Operations Trainee - CipherSchools (EdTech Company) - Remote, India
(2023-06 - 2023-07)
- Processed, verified, and organized 150+ structured data records with zero-error output using rigorous cross-referencing and quality control, mirroring payer data documentation and record-keeping standards.
- Maintained structured digital files ensuring consistent naming, categorization, and retrieval – reflecting case documentation and knowledge management best practices.
Education
B.Tech - Computer Science & Engineering - Lovely Professional University, Punjab (2023-08)
Intermediate (XII) - Anusuya Singhnania Educational Academy, Jhalawar (2023-03)
Matriculation (X) - St. Mary Senior Secondary School, Banda (2020-03)
