Azharuddin Sayyed

Dynamic Senior Team Leader with a proven track record at Primera Medical Technologies, excelling in claims resolution and performance management. Expert in stakeholder communication and problem-solving, achieving team productivity while driving compliance and operational efficiency. Passionate about fostering team development and implementing innovative process improvements.

Senior Team Lead – Accounts Receivable (AR) - Primera Medical Technologies

(2025-12 - 2026-07)

• Lead AR team to achieve productivity and quality goals.
• Monitor daily output, ensuring SLA/KPI compliance.
• Review metrics and implement corrective actions.
• Manage attendance, shrinkage, and workforce utilization.
• Drive engagement and reduce attrition.
• Act as primary client contact for reviews and escalations.
• Conduct performance reviews, coaching, and team development.
• Analyze metrics to identify process improvements.
• Collaborate cross-functionally to resolve complex issues.

Team Lead – Accounts Receivable (AR) - Primera Medical Technologies

(2024-12 - 2025-11)

• Supervised day-to-day AR operations, ensuring production, quality, and turnaround targets.
• Provided coaching and performance feedback to enhance team output.
• Managed work allocation and timely completion of client deliverables.
• Handled escalations and coordinated with stakeholders for resolution.
• Prepared operational reports and participated in client meetings.
• Supported process improvement initiatives and knowledge-sharing sessions.

Subject Matter Expert (SME) – Accounts Receivable (AR) - Primera Medical Technologies

(2023-09 - 2024-11)

• Delivered floor support for billing and AR-related queries.
• Coached team members on AR processes and payer guidelines.
• Assisted with denial analysis and complex account resolution.
• Conducted refresher training sessions to improve performance.
• Supported quality improvement initiatives and shared process updates.
• Acted as first-level escalation for operational queries.

Senior Team Leader - Primera Medical Technologies

(2023-09 - 2026-07)

Account Receivable Sr. Associate - Wipro Limited - US Healthcare

(2022-01 - 2023-09)

• Reviewed unpaid claims and updated patient accounts.
• Contacted insurance providers to check claim status.
• Handled client escalations and identified root causes.
• Researched and resolved payment discrepancies.

Sr. Account Receivable - Gebbs Healthcare Solutions

(2018-10 - 2022-01)

• Analyzed healthcare insurance receivables to optimize cash flow and increase liquidity.
• Ensured timely claim processing to minimize revenue collection delays.
• Coordinated with insurance companies to effectively resolve outstanding issues.
• Managed denial and appeal procedures, maximizing reimbursement rates for services provided.

Customer Service Associate - Silgate Solutions

(2015-04 - 2018-06)

• Responded promptly to customer inquiries, enhancing service efficiency.
• Maintained updated knowledge of products and policies to provide accurate information.
• Built rapport with customers through effective communication techniques.
• Achieved average call handling time and customer satisfaction targets consistently.

B.Com - Sardar Patel University (2023-01)

HSC - Maharashtra State Board (2014-01)

SSC - Maharashtra State Board (2012-01)