Azmeel

Reliable IT Support Engineer with hands-on experience in Desktop Support, hardware repair, and network troubleshooting in a high-security defense setting. Competent in managing users, resetting passwords, and handling tickets using systems like ServiceNow. Focused on meeting SLA deadlines, resolving issues on the first call (FCR), and helping users with fluent English communication

IT Support Engineer - (Indian Navy) at Techfruits Solutions Pvt Ltd (2025-05 – Present)

• Installed, configured, and deployed Windows OS, including drivers, essential software, low-level formatting, disk partitioning, and system initialization.
• Managed local user accounts, shared folders, and domain operations including system joining and removal
• Troubleshot network issues including IP configuration, DNS, and connectivity using system tools.
• Provided networking support including LAN cable crimping, switch port troubleshooting, port status monitoring, and reconfiguration
• Diagnosed and resolved hardware and peripheral issues including RAM, printers, cables, and USB devices.
• Installed and configured USB dongles and digital signature certificates for secure authentication.
• Installed and configured Ubuntu OS for basic usage, testing, and troubleshooting.
• Performed secure data transfers and system migrations in a high-security defense environment.
• Delivered IT support and coordinated with IT teams for system updates under strict security protocols.
• Installed, provisioned, and configured modems and wireless routers, optimizing WAN/LAN settings and security protocols to ensure stable, high-speed network connectivity.

BSc in Computer Science – CHMM College for advanced studies,Trivandrum (2020 – 2023)