Customer Service Manager | Customer Success | Telecom Operations
Send a job offer directly to this candidate
With over 15 years of experience in Customer Relationship Management, Service Delivery, Enterprise Account Management, Customer Retention, SLA Governance, and Escalation Management, I have built a strong track record of delivering exceptional customer experiences and operational excellence. In my current role at Pulse Telesystems Pvt Ltd, I manage end-to-end customer lifecycle operations, lead strategic customer engagements, coordinate cross-functional teams, drive customer retention initiatives, and ensure seamless service delivery for enterprise clients. My ability to build strong stakeholder relationships, resolve complex issues, and improve operational efficiency has contributed to customer satisfaction and business growth.
Customer Service Manager - Pulse Telesystems Pvt Ltd
Manage end-to-end customer lifecycle operations, lead strategic customer engagements, coordinate cross-functional teams, drive customer retention initiatives, and ensure seamless service delivery for enterprise clients.
