ADMIN & OPERATIONS PROFESSIONAL
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Dynamic and result-oriented Admin and Operations Professional with 18 years of comprehensive experience specializing in Non-Tech Facility Management, High-Rise Residential Complex Operations, and Comprehensive Vendor Management. Proven expertise in establishing seamless essential services, managing end-to-end estate operations, floor compliance monitoring, and administrative processes. Recognized for professional diplomacy, strong crisis mitigation capacity, and driving high stakeholder satisfaction through robust coordination with Board members, premium asset residents, and cross-functional teams.
Manager (Facility & Admin) at Sankalpa II Apartment Owners Association (2024-01 – 2026-05)
Facilitate comprehensive administrative and operational requirements across all common areas, establishing an airtight security framework and fluid ongoing maintenance matrices. Direct and control critical essential services ensuring zero downtime across critical installations including Electricity networks, Water Supply pipelines, lift networks, heavy-duty DG systems, and complex Firefighting modules. Supervise continuous waste processing protocols, clubhouse infrastructure upkeep, comprehensive CCTV grid networks, and overall complex hygiene through systematic housekeeping teams.
Maintain firm yet highly diplomatic communications with supervisors, sub-staff, premium flat owners, and Board of Management (BOM) authorities.
Associate - Operations at Smartstaff (Quickwork Services Pvt. Ltd) (2023-07 – 2024-01)
Part-Time Accounts Lead at PS Ixora (2021-11 – 2023-03)
Manager (Facility & Admin) at Greenwood Park Extension (Bengal Shrachi HDL Residential Complex) (2021-11 – 2022-09)
Manager (Facility & Admin) at PS Ixora (PS Group Realty Pvt. Ltd.) / Flat Owners Association (2018-05 – 2021-10)
Copy Editor at Invida Trans IT Solutions (2018-01 – 2018-04)
Recruitment & Operations Manager at Fast Management Consultants (2017-01 – 2017-08)
Office Assistant & Administration at Banerjee Associates (2009-08 – 2016-12)
Office Assistant & Administration at AK Solutions (2008-04 – 2009-05)
Post Graduate Diploma (PGD) in Mass Communications – Bhavan's Rajendra Prasad Institute of Communication & Management (2007)
Bachelor of Arts in Arts – University of Calcutta (2005)