Bapan Malik

Dedicated, hardworking, and customer-focused professional with 4 years of experience in e-commerce operations and customer service. Seeking an opportunity as a Branch Relationship Executive, Customer Service Executive, or Sales Executive to utilize my skills in communication, relationship management, and operations to contribute to organizational growth.

E-commerce Executive - Amazon & Flipkart

• Managed day-to-day e-commerce operations on Amazon and Flipkart platforms.
• Processed customer orders and ensured timely order tracking and delivery.
• Provided excellent customer support by resolving queries and complaints.
• Managed product listings, inventory records, and updated product information.
• Coordinated with internal teams to ensure smooth order fulfillment.
• Performed data entry and maintained accurate records in Excel.
• Prepared daily/weekly reports on sales, returns, and performance.
• Ensured high levels of customer satisfaction and maintained good client relationships.

Secondary (10th) - Barsul C.D.P. High School (2012)

Graduation (If Applicable)