Bejoy Raju

Restaurant Manager with 15+ years of hands-on and supervisory experience across full-service restaurants, hotel F&B, and resort front office. Skilled in guest relations, table-side service recovery, team leadership, and P&L management. Recently completed the Malta Skills Pass and Pre-Departure certification, confirming readiness for international hospitality standards.

Restaurant Manager - Chef's Food Planet - Kerala, India

(2021-10)

• Greeted and served guests directly during peak service, resolving order and billing issues on the spot to protect a high repeat-visit rate.
• Led end-to-end setup of new restaurant outlets, from concept development to launch, boosting brand visibility and revenue growth.
• Oversaw daily floor operations and food quality checks, sustaining consistently high guest satisfaction scores.
• Partnered with chefs to design seasonal menus aligned with guest preferences and local tastes.
• Recruited, trained, and motivated teams of up to 15 staff, ensuring consistent service standards.
• Managed P&L performance, controlling costs while growing revenue and profitability.
• Streamlined operational systems and compliance checks, improving efficiency across shifts.

Restaurant Manager - Hotel Diana - Kerala, India

(2016-09 - 2021-10)

• Handled guest complaints and special requests personally, turning service recoveries into repeat bookings.
• Directed daily restaurant operations, focusing on team leadership, quality standards, and guest satisfaction.
• Grew revenue and brand visibility through targeted local marketing and supplier partnerships.
• Collaborated with kitchen teams to keep menu quality and consistency aligned with guest expectations.
• Trained and mentored a service-driven team, embedding a strong performance-management culture.
• Optimised scheduling, inventory control, and workflows, sustaining long-term profitability.

Front Office & Guest Relations Executive - SAJ Earth Resorts - Kerala, India

(2010-10 - 2016-07)

• Managed front office operations and guest relations, ensuring smooth check-in/out and high guest satisfaction.
• Supervised and trained front-line staff to maintain service standards.
• Oversaw budgeting, scheduling, and resource planning to support operational efficiency and cost control.
• Collaborated with hotel management on strategic planning and business goals.

Guest Services Agent - Kingfisher Airlines Ltd - Karnataka, India

(2008-09 - 2010-09)

• Improved customer satisfaction by 10% by managing arrivals and departures for 40+ passengers monthly.
• Handled ticketing, reservations, and boarding-pass issuance using the Sabre reservation system.
• Oversaw baggage reconciliation and maintained accuracy in flight and passenger documentation.

Bachelor - Hotel Management - Bangalore University (2003 - 2007)