Tharanyan K

Hospitality professional with 4+ years of progressive experience across food & beverage service, staff training, and property operations in premium hotel and resort environments. Skilled in guest relations, complaint resolution, and cross-functional coordination with housekeeping and kitchen teams. Proven track record of promotion from entry-level service roles to property management, with strong bilingual communication (Tamil/English) and a consistent focus on operational efficiency and guest satisfaction.

Assistant Property Manager at Avadale Hospitality Pvt Ltd (Zostel) (2025-12 – Present)

Oversee daily property operations and guest services for a hospitality property, driving improvements in overall guest experience.

• Partner with housekeeping to uphold high cleanliness standards, directly supporting consistent guest satisfaction scores.
• Respond to and resolve guest inquiries and service issues promptly, contributing to a measurable increase in positive online reviews.

Restaurant Captain at Islas Ridge (CHG Earth Saha) (2025-03 – 2025-09)

Directed dining room operations, ensuring smooth, uninterrupted service throughout high-volume peak hours.

• Trained and mentored new service staff on customer service standards and operating procedures, accelerating onboarding time.
• Coordinated closely with kitchen teams to manage order flow and timing, minimizing wait times and service errors.

Assistant Steward at The Carlton (2023-06 – 2025-01)

Maintained cleanliness and organization across all dining areas in line with hotel presentation standards.

• Managed inventory of food items, beverages, and supplies through daily tracking and timely restocking, reducing shortages.
• Collaborated with kitchen staff to sustain efficient service flow during service periods.

Service Trainer at The Carlton (2022-06 – 2023-01)

Designed and delivered training sessions on customer service best practices for new and existing staff.

• Developed tailored training materials to accommodate diverse employee learning styles, improving retention of procedures.
• Assessed staff performance and delivered constructive feedback, supporting continuous service improvement.
• Facilitated workshops on effective communication skills, strengthening team-wide service consistency.

Sandwich Artist at Subway (2021-11 – 2022-04)

Prepared food to customer specifications while consistently meeting store quality and speed standards.

• Operated the cash register, processing transactions accurately in a high-volume, fast-paced environment.
• Upheld food safety by checking ingredient freshness and following proper storage techniques.

Bachelor of Science in Hotel Management – GESTO Hotel Management College (2024-03)

Higher Secondary School Education – Presentation Convent (2020-03)