Bharanidharan M

Certified Salesforce Administrator with 4+ years of hands-on experience supporting Salesforce platform operations, CRM process standardization, and stakeholder partnering across Sales, Service, and Field Service functions. Skilled in user and permission management, fields, page layouts, reports, dashboards, and automation (Flows). Experienced in requirement gathering, first-line support and troubleshooting, UAT, and enhancement delivery, with a strong focus on platform stability, data integrity, and adoption.

Salesforce Service Cloud Developer at Freelance (2025-12 – Present)

Salesforce Developer at CloudBelive Inc (2022-05 – 2025-08)

• Provided day-to-day Salesforce administration and platform operations support, including user and permission management, fields, page layouts, reports, dashboards, and automation across Service Cloud and Field Service implementations.
• Managed support tickets, enhancement requests, and issue resolution across multiple client instances, ensuring platform stability, usability, and data integrity.
• Partnered with business stakeholders to gather requirements and translate them into scalable Salesforce solutions, including FSL managed package configuration, dispatcher console, and service territories.
• Built and customized the FSL Mobile App including quick actions, screen flows, and work order management for field technicians.
• Developed Salesforce Flows to standardize and automate business processes - work order lifecycle, scheduling logic, approval and status updates.
• Implemented and supported Service Cloud features including Email-to-Case, Web-to-Case, and Auto-Response Rules, improving case handling and reporting accuracy.
• Configured Multi-Day Service Appointments, service resources, operating hours, and scheduling policies to support scalable operational processes.
• Performed data import/export and data management for core objects (Work Orders, Service Appointments, Service Resources, Locations, Cases) to maintain data quality.
• Prepared user stories, test cases, and documentation; conducted end-to-end testing and UAT for all configurations prior to deployment and release.
• Delivered training and post-go-live support to end users and back-office teams, driving platform adoption and reducing manual effort through automation.

Managed Solution Engagements

B.E. in Electronics and Instrumentation – Dr. Mahalingam College of Engineering & Technology, Pollachi (2016 – 2020)