Bharathi P

Region Training and Certification Lead at FLSmidth with 10+ years of progressive Learning & Development experience, now leading FSE certification pathways and technical training strategy across Central Asia, Mongolia, India, and China (CA&I). Proven track record of reaching 10,000+ learners nationwide, maintaining a 95% participant satisfaction rate, and driving measurable business outcomes including a 30% improvement in learning results and 50% gains in team productivity. Recognised as a LinkedIn Top Voice in Business Communication and Interpersonal Communication.

Expertise spans technical and soft skills training, L&D strategy, instructional design, LMS management, and stakeholder collaboration in matrixed global organizations.

Region Training and Certification Lead (Central Asia and India) - FLSmidth - Chennai

(2026-06)

• Lead the design, delivery, and evaluation of technical Field Service Engineer (FSE) certification training across FLSmidth's Central Asia, Mongolia, India, and China (CA&I) region, covering the full FSE certification ladder (L1–L5).
• Plan and coordinate multi-region technical training programs across FLSmidth's equipment range, managing end-to-end scheduling, logistics, and stakeholder communication for global instructor-led sessions (e.g., the Thickener FSE Training series), delivering to 30+ participants across four regions.
• Conduct skills-gap analysis using regional Skills Matrix data across all four regions to identify and prioritise critical competency gaps (e.g., Tower Mill), directly shaping regional training strategy.
• Manage training relationships for key strategic accounts, including Lloyds Metals, overseeing certification programme execution across multiple FLSmidth equipment types.
• Partner with global and regional stakeholders — including the Global Certification Lead and regional training leads across Mongolia, China, Kazakhstan, and India — to align training delivery with business and customer needs.
• Maintain training documentation, certification records, and resource libraries using Evolve IQ, M-Files, and Hubshare, and prepare formal post-session training reports and evaluations.

Subject Matter Expert - L&T EduTech - Chennai

(2023-10 - 2026-06)

• Developed 100+ self-paced soft skills e-learning courses for the 'Educate India' initiative, directly impacting 10,000+ students across India.
• Managed and analysed training data via LMS platforms, driving continuous improvement in course completion rates and learner engagement.
• Collaborated with Subject Matter Experts (SMEs) to create scalable, objective-aligned instructional content and video-based learning modules.
• Converted from contract to permanent staff following consistent delivery performance, taking on expanded ownership of content design and LMS analytics.

Soft Skills Trainer - Ciel HR (Contract Staffing, deployed to L&T EduTech) - Chennai

(2022-08 - 2023-10)

• Designed and delivered 80+ online and offline soft skills training programs annually, covering Business Communication, Leadership, Emotional Intelligence, and Presentation Skills, achieving a 95% positive feedback score consistently.
• Facilitated large-scale training sessions for batch sizes of 100–250 learners, maintaining high engagement through interactive methodologies including role plays, case studies, and group activities.
• Partnered with cross-functional teams and corporate clients to conduct Training Needs Analysis (TNA) and deploy customised L&D solutions, resulting in a 30% measurable improvement in learning outcomes.

Trainer – Technical Training - Omega Healthcare - Chennai

(2022-03 - 2022-08)

• Trained 300+ new hires on products, processes, KRAs, and KPIs, ensuring a structured and efficient onboarding experience within defined timelines.
• Designed and delivered Train-the-Trainer (TTT) sessions on classroom management, effective facilitation, and chat etiquette for 5 internal trainers.
• Led targeted upskilling initiatives for 150+ existing employees, resulting in a 50% increase in team productivity.
• Audited customer support calls and identified skill gaps, designing targeted training interventions to bridge performance gaps.
• Conducted Training Needs Analysis using data-driven approaches to align training content with business KPIs, achieving a 90% participant satisfaction rate.
• Managed sessions with up to 120 participants simultaneously across product training, communication, and process modules.

Technical Trainer - Medusind - Chennai

(2021-03 - 2022-03)

• Designed and implemented skill-enhancement programs for new hires and existing employees, improving operational efficiency by 25%.
• Delivered technical and process training sessions on software systems, compliance standards, and industry best practices.
• Developed comprehensive training materials including facilitator manuals, PowerPoint decks, and e-learning modules, ensuring content was updated with current industry trends.
• Facilitated interactive workshops tailored to departmental needs, enabling practical application of learning.
• Supported LMS implementation and monitored training metrics to measure impact, achieving a 20% improvement in learner engagement rates.
• Collaborated with department heads and SMEs to design role-specific training curricula, and coordinated all logistics for training delivery.

Senior AR Associate - Access Healthcare - Chennai

(2019-06 - 2021-06)

• Managed a portfolio of complex and high-value accounts receivable, resolving escalations and aged claims through direct engagement with clients and payers.
• Partnered with team leads to identify recurring denial trends and recommend process improvements, strengthening overall collections efficiency.

AR Caller - NTT Data - Chennai

(2017-08 - 2018-08)

• Placed and received calls with US-based insurance payers to follow up on outstanding claims and resolve accounts receivable issues.
• Accurately documented call outcomes and updated claim statuses in the billing system, supporting audit-ready records.
• Built foundational expertise in claims processing, denial trends, and professional communication with international stakeholders.

MBA - Human Resource Management - Bharathidasan University

B.Sc - Mathematics - University of Madras