Priya S

Dynamic customer service associate with 2 years of comprehensive experience in accounting and customer relations, dedicated to enhancing organizational efficiency and client satisfaction. Skilled in developing effective payroll systems, managing accounts receivable and payable, and implementing customer feedback strategies. Proficient in ERP 9, Tally, and Microsoft Office, bringing a detail-oriented approach to financial accuracy and customer engagement.

Committed to fostering positive relationships and contributing to team success while driving meaningful improvements in service delivery.

Customer Service Associate at Sana Associates (2023-05 – 2024-12)

• Developed and implemented a payroll system that accurately tracked employee hours and pay
• Resolved customer inquiries in a timely manner, resulting in an 90% satisfaction rating
• Collaborated with cross-functional teams to ensure customer inquiries are handled in a consistent manner and customer needs are met
• Analysed customer feedback to identify trends and develop strategies for improving customer experience

Customer experience Accounts Assistance at RG Tax Consultancy Auditor office (2022-05 – 2023-05)

• Managed accounts receivable and accounts payable to ensure accurate and timely payment of invoices
• Performed reconciliations between general ledger, bank accounts, and credit card accounts to ensure accuracy of financial information
• GST Filing Form 1 and 3B and GST returns on timely manner

M.SC in Mathematics – Shrimad Andavan Arts and Science College (Autonomous) (2019-06 – 2021-06)

BSC – MIT College of Arts and Science for Women (2016-06 – 2019-06)

HSC – Amala Girls Higher Secondary School, Musiri (2014-06 – 2016-06)

SSLC – Amala Girls Higher Secondary School, Musiri (2012-06 – 2014-06)