Human Resources (HR) Associate - Workfox Sokutions - Virtual
(2025-02 - 2026-04)
- Managed end-to-end IT recruitment lifecycle
- Sourced candidates through job portals, LinkedIn, and databases
- Conducted HR screening and interview coordination
- Handled offer negotiation and onboarding
- Maintained recruitment trackers and hiring reports
- Involved in operational tasks such as policy making, generating offer letter and pay slips
Assistant Manager - HDFC bank - Noida
(2021-07 - 2022-08)
- Managed customer onboarding, ensuring a smooth account setup and actively maintaining customer accounts for continued engagement
- Monitored and analyzed transactions to detect and prevent fraudulent activities, ensuring a secure banking environment
- Consistently met branch performance standards, including loss control, adherence to bank secrecy, and full compliance with regulatory requirements
- Oversaw day-to-day banking services, providing excellent customer service and addressing inquiries to maintain customer satisfaction and loyalty
Team Lead - Kotak Mahindra Bank - Delhi
(2020-10 - 2021-07)
- Led a team in the credit card department, consistently achieving key performance metrics for quality, productivity, and sales
- Drove customer acquisition and exceeded sales goals for new credit card sign-ups while ensuring compliance with company standards
- Promoted teamwork, open communication, and employee development to foster a positive and professional work environment
- Recognized team achievements and provided support to maintain high morale and productivity
Associate - Kotak Mahindra Bank - Patna
(2018-01 - 2020-10)
- Managed credit card approvals for the Bihar Zone, verifying criteria and ensuring documentation met requirements
- Efficiently forwarded approval emails to the processing team for timely file handling and processing
- Handled end-to-end credit card operations, including application review, verification, and approval
- Ensured smooth processing of customer requests while maintaining compliance with internal policies and industry standards
Customer Service Associate - intelenet global services - Delhi
(2016-05 - 2017-07)
- Identified and investigated fraudulent transactions, providing appropriate reimbursements or solutions via email to ensure customer satisfaction and mitigate financial losses
- Tracked and thoroughly investigated fraudulent activities within the B2B process, collaborating with internal teams to gather evidence and prevent future occurrences
- Ensured the timely resolution of fraud-related issues by coordinating with relevant departments, maintaining business integrity, and minimizing risk to the organization
