Bhavnesh Singh
Customer-focused professional with experience in technical support and content moderation at a global BPO
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About
Customer-focused professional with experience in technical support and content moderation at a global BPO. Skilled in live chat support, troubleshooting, policy enforcement, and customer satisfaction. Known for strong communication skills, quick learning ability, and consistently meeting quality and performance targets.
Experience
Customer care executive - Teleperformance - Sahibzada Ajit Singh Nagar, Mohali
(2023-10 - 2026-01)
Social Media Operations & Technical support
- Provided technical assistance to customers via live chat for a global technology brand.
- Assisted customers with device setup, account issues, app functionality, and software troubleshooting.
- Resolved 50+ customer concerns daily while maintaining high CSAT and quality scores.
- Followed troubleshooting workflows and documentation to deliver accurate solutions.
- Collaborated with internal teams to handle escalations and complex issues.
Customer care executive - Teleperformance - Sahibzada Ajit Singh Nagar, Mohali
(2022-06 - 2023-07)
Content Moderator
- Monitored platform content as a Content Moderator to prevent policy violations and create a safe, user-friendly environment.
- Created a safe and user-friendly environment for platform users
- Maintained high accuracy and productivity standards, consistently exceeding performance targets.
Education
10th - Kendriya Vidyalaya (2016-03 - 2017-03) Chamba
12th - St.Stephen Senior Secondary school (2018-04 - 2019-04) Chamba
BCA - Computer Applications - PG College (2019-07 - 2024-07) Chamba
