Bhima Shankar

Collaborative Business Analyst with 2+ years of IT/SaaS background, skilled at bridging business stakeholders and technical teams to turn ambiguous requirements into clear, actionable plans. Brings a data-driven approach to support decisions with evidence, not just intuition.

Customer Support Agent / Business Analyst at IdeyaLabs (2026-06 – Present)

• Gathered and translated requirements from senior management into BRDs, user stories, and acceptance criteria for an AI-driven customer support agent.
• Partnered with developers and data scientists to convert business requirements into technical specifications, ensuring the solution matched business intent.
• Coordinated UAT cycles and led stakeholder demos with logistics and OTT clients, incorporating feedback to refine the product pre- and post-launch.
• Enabled deployment across logistics and OTT clients that lifted CSAT from 61% to 84%, cut cost per resolution from $5.25 to $1.12, and reduced human effort by 74%.

Health Coach / Business Analyst at IdeyaLabs

• Defined and prioritized features — Sleep, Steps, Heart Rate, ECG — through structured stakeholder sessions with a cross-functional team of 50+ members.
• Authored 200+ user stories along with BRDs and FRDs, ensuring clear, development-ready documentation across the product lifecycle.
• Participated in scrum ceremonies — sprint planning, backlog grooming, and retrospectives — to keep delivery aligned with client priorities.
• Led 8 client-facing demo sessions to showcase completed features, gather feedback, and shape the product roadmap.

Data Analyst at ChargeSavvy

• Built 2 key dashboards in Looker, translating stakeholder requirements into clear visibility on core POS metrics for business decision-making.
• Conducted root cause analysis on discrepancies between database records and customer-facing bill amounts using SQL, identifying a system rounding error and a miscalculated script handling fee.
• Uncovered a $200K+ revenue discrepancy from these issues and reported findings to management, leading to a system fix.
• Delivered dashboards that gave stakeholders the data visibility needed to retain 4 key merchant accounts.

Master Of Business Administration (MBA) in Business Analytics – Koneru Lakshmaiah Education Foundation (2022 – 2024)