Splz Associate Infra Engg - Mphasis LTD - PAN India and outside India
(2018-02)
- Oversee day-to-day IT operations, Tasks & Incident for PAN India and outside India branch user with Client leadership
- Team Management
- Coordination with Internal team
- Arranging daily basis Team discussion session on MS Teams or Meeting room for team escalations (Incident & Tasks), Plan of IT activities, Pending IT tickets status, Requirements and issues for Team
- Maintaining Team reports (Pending & Resolved Calls, Assets inventories, Assigned activities)
- Handling team unresolved & Escalated issues with proper resolution and root causes
- Organizing and attend project related training sessions for the team
- Coordination for IT Setup as per business requirements
- Involvement in IT Procurement process (Quotation & follow up for different IT project requirements)
- Tracking vendor data (End to End status for fulfillment of project)
- Case raise with Vendors Dell, HP and followup for till the resolution or respected parts replacement
- ServiceNow ticketing tool for colleague IT issues for Incident, Tasks, Assets update
- OS Auto Pilot process
- OS installation in client laptop & process for make #file to export to Intune portal for device enrollement
- Worked on SCCM OS installtion with related task sequence errors
- Access Intune portal
- Device User Enrollement post import device #file
- Device information post installation (Device enrollement, Device category, User profile information, Policies assigment, Health & complience status)
- Add users in different groups
- Bitlocker recovery keys
- Admin password for installation or unistallation of apps and other activities
- Support and Handling IT queries of local & remote user with business leadership
- Application support (OS issue, Client Internal application issues, MS office, VPN & buiness related apps) & HW support
- Review and remediate software distribution failures and to eliminate the problems that causes those failures
- Process of Laptop allocation & profile setup for new joinees and laptop surrender process while replacement or Last working day
- Monitor Laptop & desktops Antivirus data from server team (Compliance and Noncompliance)
- Encryption or decryption of user Data
- Responsible for Imaging desktops and laptops using SCCM and Autopilot
- Provide support for Citrix XenDesktop, Citrix XenApp, AWS WorkSpace, AWS Appstream, and virtual apps, Workday platform
- Handling H/W cases of Laptops (Laptop part replacement) - Dell latitude 5490, 5410, 5400; HP 840 G3, 440 G9 & G8; Lenovo T & X series
- Submit monthly Inventory reports, Downtime reports, IT Scrap & Stocks to IT manager
- Follow-up with assigned technical team which is responsible for infrastructure services on technology
- Involvement in monthly meetings with IT leadership for IT infrastructure and IT implementation plan
- Alight Vashi Data center setup project - Inspection & Verification of DC Floor plan
- Inspected the admin team report for DC require UPS & RAW electricity power supply connectivity under DC roof area & Require AC's temperature under DC area
- Email coordination with vendors for Site survey of Internet Links & Network rack, Network Devices positions at DC
- Installation of network cable connectivity & Network devices HW on Network racks as per the network diagram provided by network team
- Switches- Juniper EX4300 & EX4600
- Routers- Juniper SRX345
- Wireless Controller- Aruba 7024 & 7220
- Blade Server- Dell PowerEdge M640
- ClearPass – HP TPS-W006
- Setup of Smart rack
- Provide console to server team for server configuration and testing activity
- Floor Wifi setup activity (Aruba) to DC room
- PowerEdge VRTX Rack (Smart rack network installation project)
- Cisco Jabber server installation activity project and application testing at workstation
- Cisco Router & Gateway HW installation, MTNL PRI connectivity
- Jabber Application testing
- Training conduct for user
- Proxy server (Zscaler) installation and Pilot testing activity
- Internet Links upgradation or Termination activity as per schedule
- Router Failover testing activity with network team
- VC meeting room setup project - Coordination with VC vendor
- Coordination with network team for dedicated VC IP and Hostname
- Inspected VC HW (TV, Cisco TAB & VC unit)
- Pilot testing of VC application before handover completion project report
- Set process of VC schedule & share PPT to operation team
- Project for OS installation server - HW installation on server rack (Dell PowerEdge M640 Server with VMware License) and coordinate with server team
- Pilot testing (Error & Logs monitoring while OS load via LAN to laptops & desktop & Estimate Time monitoring of installation)
- Project for remote Office relocation - Collecting the detailing of all IT assets and shared to IT team with Admin
- Post approval process labelling each IT asset mentioned Serial number with proper packing
- Post relocated install Desktops and IT assets as per provided location & Plan by IT team
- Monitor all IT infrastructure requirements
- Setup Aruba AP connectivity for network printer & LAN connectivity at remote location Office with the help of local users
- Setup and configure printer
- Barcode zebra printer for making a laptop serial number label (Asset tag)
- Added in network of HP LaserJet MFP E52545 printer with dedicated IP
- HP color laser jet M452nw installation & configuration
System Engr - HCL info system - PAN India
(2016-10 - 2018-01)
Handled IT queries and remote support to PAN India branches and companies' international clients with floor support. Managed escalations for online trading and non-trading issues, maintained daily BOD and EOD reports, handled mail queries, designed IT infrastructure for upcoming offices, and managed network infrastructure across multiple locations.
- Handling IT queries and remote support to the PAN India branches and companies' international clients as well floor support and Companies high end users
- Handle escalations calls for ONLINE TRADING (Share market apps) & NON-TRADING issues go through the remote
- Maintained daily basis BOD and EOD reports for IT infrastructure status (Lease lines, Backup network lines, Voice recorder server, UPS status, PRI phone lines, LAN connectivity, Systems and Servers hardware, Phone lines)
- Handling mail queries related to Outlook, MS outlook and Thunderbird
- Designed of IT Infrastructure management for Upcoming offices
- Handling the issues of the Network infrastructure – Hardware, Software, Ethernet cabling, Wi-Fi installation, IP Address queries
- Crimping, Punching for PATCH panel and design Network Racks
- Configure and troubleshoot for IP phones (Avaya technology)
- Installation, configuration & troubleshoot of the CISCO VPN
- Installation of antivirus and its regular updates, license on PAN India systems
- Addressing queries resolving problems pertaining to Software, Application and Hardware related issues throughout the network with desktop terminals while managing complete LAN
- Support to Companies conference meetings (Projector, Voice)
- Configuration and analyzing Mobiles (BB and Smartphone) queries and provides the appropriate solution to corporate members
- Active Directory users and groups management queries
- Installation & troubleshooting of Printers (Network DeskJet and Laser jet)
- Design and implement a mechanism for handing on-off technical issues to other technical teams for resolution
- Follow up process with Procure team for New joinee, ISP for connectivity, Logged tickets status with Vendors
System engineer - IT - Drishti infocom - India
(2010-04 - 2015-05)
Assigned and supported Hardware, Bank applications, and LAN queries for the Inter site operations of Edelweiss broking ltd. Addressed technical issues for 150 plus desktop terminals, handling Software and Hardware problems, and maintained various Microsoft Operating Systems.
- Assigned and support for Hardware, Bank applications, LAN queries for the Inter site operations of Edelweiss broking ltd
- Addressing queries resolving problems pertaining to Software and Hardware related issues of 150 plus desktop terminals
- Installing, configuring and maintaining various Microsoft Operating System
