Bijoya Chatterjee

Customer-focused professional with 10+ years of hands-on experience across retail customer service and real estate client coordination. Experienced in handling customer interactions, property-related follow-ups, booking coordination, telecalling, and operational support in fast-paced business environments.

Real Estate Client Coordination Executive - S.S. Enterprise - Durgapur

(2016-01)

• Managed customer communication and regular follow-ups related to property discussions and bookings
• Coordinated between clients, management, and internal office staff during customer handling processes
• Assisted prospective buyers throughout inquiry, discussion, and booking stages
• Scheduled client meetings, property visits, and follow-up conversations
• Maintained communication with customers through phone calls and WhatsApp coordination
• Supported daily operational and administrative office activities
• Helped maintain smooth coordination between customers and the business team
• Key Achievement: Contributed to successful property bookings and customer conversions collectively valued at over ₹1 Crore+

Client Support & Customer Coordination - Future Homes - Durgapur

(2014-01 - 2015-12)

• Assisted with customer communication and inquiry handling
• Coordinated client interactions and property-related discussions
• Supported customer relationship handling and follow-up processes
• Assisted office operations and coordination tasks

Medical Representative (MR Department) - J.L. Morrison - Durgapur

(2013-01 - 2014-12)

• Promoted and sold dental healthcare products directly to customers and clients
• Managed customer communication, product explanation, and follow-up interactions
• Maintained professional client relationships and customer engagement
• Worked in a target-oriented customer-facing environment
• Supported operational coordination and communication activities
• Sales Contribution: Regularly contributed to monthly sales of dental products valued at ₹1,200+ per unit

Receptionist & Front Desk Coordinator - Shopper Stop - Durgapur

(2012-01 - 2013-12)

• Managed front desk operations and customer reception responsibilities
• Handled visitor coordination and customer assistance professionally
• Assisted with communication handling and customer support activities
• Maintained a welcoming and organized front-office environment
• Coordinated customer inquiries and daily interaction management

Independent Customer Network & Product Coordination - Modicare

• Worked with customer outreach and relationship-based product coordination
• Assisted customers with product communication and follow-up interactions
• Maintained long-term customer communication and coordination activities

Higher Secondary (10+2 Completed)