Bipradip Biswas
SENIOR MIS EXECUTIVE
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About
Hard-working achiever with over 13 years of experience across various fields including sales and customer support. A dedicated team player committed to on-time delivery and continuous improvement in a growing organization.
Experience
Senior MIS Executive - Reliance Retail
(2022-01)
- Manage and oversee MIS reporting processes.
- Ensure accurate data entry and generation of reports.
- Collaborate with cross-functional teams to improve workflow efficiency.
- Analyze data for insights and improvements.
Senior Executive - Marketing - Shriram General Insurance
(2021-01 - 2022-12)
- Developed and executed marketing strategies for insurance products.
- Engaged with clients to provide policy information and assistance.
- Analyzed market trends to target new customers.
Business Sales Development Executive - ANI Technologies
(2018-01 - 2021-12)
- Conducted market research to identify potential customers.
- Managed client communications to drive sales goals.
- Preserved relationships with key clients to enhance customer satisfaction.
Senior Customer Support Advisor - Intelenet Global Services
(2016-01 - 2018-12)
- Provided support via email and telephonic conversations.
- Resolved customer queries and complaints effectively.
- Assisted in training new employees in customer service protocols.
Customer Support Advisor - Teleperformance India
(2015-01 - 2016-12)
- Handled inbound customer calls and inquiries.
- Delivered high-quality support to ensure customer retention and satisfaction.
- Kept meticulous records of customer interactions.
Practitioner - Concentrix Daksh India Pvt. Ltd.
(2015-01 - 2015-12)
- Engaged customers in email and voice processes.
- Addressed customer concerns and provided solutions promptly.
- Contributed to achieving team targets consistently.
Customer Care Executive - Aditya Birla Minacs
(2013-01 - 2015-12)
- Managed customer care operations with focus on service quality.
- Solved customer queries through telephonic support.
- Assisted in training for better customer interaction strategies.
Education
B.Sc - General - Calcutta University (2014-12)
XIIth - Bengali / Bangla - West Bengal (2010-12)
Xth - Bengali / Bangla - West Bengal (2008-12)
