Bokanta Aishwarya

To work and succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

Content Operations Executive - Just dial LTD

(2021-07 - 2023-05)

• Managed customer, contract and transaction-related information with a strong focus on accuracy, completeness and data integrity.
• Created and maintained new client contracts while ensuring accurate documentation and smooth processing.
• Coordinated with customers to update, edit and customise contract information according to requirements.
• Validated large datasets and identified inconsistencies, repetitive anomalies and potential data-quality issues.
• Performed data entry and backend processing while following confidentiality, compliance and accuracy standards.
• Reviewed information carefully to minimise processing errors and maintain reliable operational records.
• Resolved customer and service-related queries through structured communication and appropriate follow-up.
• Managed multiple operational tasks simultaneously in a fast-paced environment while maintaining quality and deadlines.
• Demonstrated strong organisational skills, attention to detail, analytical thinking and problem-solving throughout daily operations.
• Supported accurate and timely completion of operational activities through effective coordination and documentation.

Customer Support Established Agent - Flutter Entertainment

(2024-01 - 2026-03)

• Provided customer support through voice, chat, and email channels for international customers, handling account, payment, transaction, and service-related queries.
• Resolved customer issues by following established SOPs, SLAs, quality standards, and escalation procedures.
• Handled high-volume customer interactions while maintaining accuracy, professionalism, empathy, and effective communication.
• Assisted customers with account verification, KYC/document verification, payment and transaction-related concerns, and account-related issues.
• Reviewed customer information and documentation, identified discrepancies, and escalated potential risk, fraud, or compliance-related concerns to the appropriate teams.
• Maintained accurate customer records and documented interactions in internal systems.
• Coordinated with internal Risk, Compliance, Safer Gambling, and specialist teams for cases requiring further investigation or escalation.
• Supported customers across multiple international brands and adapted communication according to customer needs and process requirements.
• Consistently followed data-protection, customer-service, and process-compliance guidelines while handling sensitive customer information.

B.com(computers) - Indian institute of management and commerce (2019)

Intermediate - Tapasya junior college (2016)

SSC - St.Joseph model high school (2014)