Brahadeeswaran M

Hands-on QA and engineering leader with 15+ years driving software quality at scale — building automation teams from the ground up, leading automation and performance testing, and delivering large, complex releases on tight schedules. Hands on experience in tool evaluation and POC. Framework development and Implementation across projects

Manager/Engineering Staff at ServiceNow (2024-04 – Present)

• Implemented a Playwright automation framework from scratch in TypeScript, using Playwright's native test runner and a Page Object Model architecture for reusable, maintainable test coverage
• Built an early-validation automation framework as part of a shift-left strategy, catching issues earlier in the release cycle and reducing QA cycle time by 30%
• Led end-to-end validation of ServiceNow instance automations for new datacentres launched globally, including UAE, Singapore and KSA
• Used Claude to build dashboards and apps that extract release-wise data for management visibility
• For non-platform applications, used GitHub Copilot to write unit and functional tests, reducing test case authoring time by 50%

Senior Director at Loadshare Networks Pvt Ltd (2022-02 – 2024-03)

• Scaled the QA team from 4 to 20 members, including standing up a dedicated performance testing team
• Set up and maintained QA infrastructure on AWS — EC2 instances, security groups and VPC configuration
• Created a Cypress automation framework using JavaScript to automate the complete end-to-end supply chain module, using API chaining to set up and validate multi-step workflows

Senior Manager → Senior Director at Droom Technologies Ltd (2015-01 – 2016-09)

Led the QA organization catering to a wide portfolio of Droom products, including Droom Website, Droom Credit, Orange Book Value, ECO Inspection and Droom History, plus Android and iOS apps

Senior Manager → Senior Director at Droom Technologies Ltd (2019-09 – 2022-02)

Led the QA organization catering to a wide portfolio of Droom products, including Droom Website, Droom Credit, Orange Book Value, ECO Inspection and Droom History, plus Android and iOS apps

Chief Manager at Samsung Electronics America (2018-08 – 2019-08)

• Headed the launch of two major flagship products — Galaxy S9, S9+ and Galaxy Note9
• Led performance testing for major APIs to handle 5x traffic on launch day, achieving 99.9% availability
• Responsible for the quality of pricing, bundle subscriptions and offer APIs

QA Manager at Bold System Technologies (2016-10 – 2018-07)

• Led a team of 10 engineers spanning platform (backend) QA and performance testing
• Owned quality across 21 microservices, including payment, user, visitor and pricing APIs

Senior Project Lead at ChargePoint (2010-07 – 2014-12)

• First employee at ChargePoint's India Development Centre; built the QA team from the ground up, scaling from 0 to 18 engineers over 2 years
• Was responsible for performance testing and benchmarking of ChargePoint APIs using JMeter and Jenkins. And maintaining performance infrastructure including deployments, upgrades etc.,
• Part of the founding team; saw the company grow from ~5,000 EV chargers to over 180,000 chargers across the US

QA Engineer → Senior QA Engineer at Tavant Technologies, GlobalLogic, Lime Labs (2005-07 – 2010-06)

• Authored test plans and test cases, and created requirements traceability matrices
• Executed tests, reported defects and drove defect triage, retesting and regression testing
• Built test automation using WinRunner and QTP

B. Tech in Information Technology