Manager/Engineering Staff at ServiceNow (2024-04 – Present)
- Implemented a Playwright automation framework from scratch in TypeScript, using Playwright's native test runner and a Page Object Model architecture for reusable, maintainable test coverage
- Built an early-validation automation framework as part of a shift-left strategy, catching issues earlier in the release cycle and reducing QA cycle time by 30%
- Led end-to-end validation of ServiceNow instance automations for new datacentres launched globally, including UAE, Singapore and KSA
- Used Claude to build dashboards and apps that extract release-wise data for management visibility
- For non-platform applications, used GitHub Copilot to write unit and functional tests, reducing test case authoring time by 50%
Senior Director at Loadshare Networks Pvt Ltd (2022-02 – 2024-03)
- Scaled the QA team from 4 to 20 members, including standing up a dedicated performance testing team
- Set up and maintained QA infrastructure on AWS — EC2 instances, security groups and VPC configuration
- Created a Cypress automation framework using JavaScript to automate the complete end-to-end supply chain module, using API chaining to set up and validate multi-step workflows
Senior Manager → Senior Director at Droom Technologies Ltd (2015-01 – 2016-09)
Led the QA organization catering to a wide portfolio of Droom products, including Droom Website, Droom Credit, Orange Book Value, ECO Inspection and Droom History, plus Android and iOS apps
Senior Manager → Senior Director at Droom Technologies Ltd (2019-09 – 2022-02)
Led the QA organization catering to a wide portfolio of Droom products, including Droom Website, Droom Credit, Orange Book Value, ECO Inspection and Droom History, plus Android and iOS apps
Chief Manager at Samsung Electronics America (2018-08 – 2019-08)
- Headed the launch of two major flagship products — Galaxy S9, S9+ and Galaxy Note9
- Led performance testing for major APIs to handle 5x traffic on launch day, achieving 99.9% availability
- Responsible for the quality of pricing, bundle subscriptions and offer APIs
QA Manager at Bold System Technologies (2016-10 – 2018-07)
- Led a team of 10 engineers spanning platform (backend) QA and performance testing
- Owned quality across 21 microservices, including payment, user, visitor and pricing APIs
Senior Project Lead at ChargePoint (2010-07 – 2014-12)
- First employee at ChargePoint's India Development Centre; built the QA team from the ground up, scaling from 0 to 18 engineers over 2 years
- Was responsible for performance testing and benchmarking of ChargePoint APIs using JMeter and Jenkins. And maintaining performance infrastructure including deployments, upgrades etc.,
- Part of the founding team; saw the company grow from ~5,000 EV chargers to over 180,000 chargers across the US
QA Engineer → Senior QA Engineer at Tavant Technologies, GlobalLogic, Lime Labs (2005-07 – 2010-06)
- Authored test plans and test cases, and created requirements traceability matrices
- Executed tests, reported defects and drove defect triage, retesting and regression testing
- Built test automation using WinRunner and QTP
