Burra Sridhar

Seeking a position to utilize my skills and abilities that gives me scope to improve my knowledge in according to the latest trends and to be a part of the dynamic working teams and growth of the organization

Team Lead - Content Moderation - WebFurther India Pvt. Ltd.

(2024-05)

• Led and managed a team to support Integral Ad Science (IAS) operations, ensuring timely delivery of project objectives and adherence to service-level agreements (SLAs).
• Assigned daily tasks, monitored team performance, and provided guidance to maintain high productivity and quality standards.
• Conducted quality reviews, analyzed performance metrics, and implemented process improvements to enhance operational efficiency.
• Coordinated with internal stakeholders and cross-functional teams to resolve issues and ensure smooth project execution.
• Trained, mentored, and onboarded new team members on IAS processes, quality standards, and operational best practices.
• Prepared daily, weekly, and monthly performance reports for management and tracked key project KPIs.
• Handled client escalations and ensured timely resolution while maintaining a high level of customer satisfaction.
• Ensured compliance with project guidelines, quality standards, and organizational policies.
• Contributed to continuous process improvement initiatives that enhanced team performance and service delivery.

Team Lead - Content Moderation - INFOESEARCH ITES PVT LTD

(2020-06 - 2024-04)

• Responsible for monitoring multimedia content and removing inappropriate content.
• Recruit, train and supervise staff. Perform quality controls. Formulating strategy, and improving performance. Mentoring team members, finding ways to increase quality and implementing best practices across all levels.
• Forecasting and scheduling delivery.
• Ensuring TAT and quality.
• Ensuring SLAs and SOPs are diligently followed.
• Effective client communication. Align project timelines and deliverables with client expectations

Shift Lead - Content Moderation - INFOESEARCH ITES PVT LTD

(2018-10 - 2020-05)

• Delivered superior training and leadership to teams to boost performance and help team members achieve performance target
• Prepared shift summary reports for the supervisor and communicated regularly on goals and progress.
• Prepared rosters for team availability having no disruption in the process.

Associate - Content Moderation - INFOESEARCH ITES PVT LTD

(2018-01 - 2018-09)

• Review and moderate user-generated content for compliance with community guidelines and legal requirements
• Participate in regular team meetings and provide feedback on moderation processes and tools.
• Analyzed trends and patterns in content to identify potential issues or concerns.
• Reviewed website content, including text and images, to ensure that it follows company guidelines.
• Reviewed content to determine if it violates any laws or regulations, such as those pertaining to hate speech, bullying, or harassment.
• Reviewed content for obscene language or pornographic images, such as photos or videos, which might violate state laws regarding child pornography.
• Reviewed content for potential threats to public health or safety, such as instructions on how to make explosive devices or biological weapons.

B.Tech - Amina institute of technology and science

Intermediate - Sri C V Raman Junior College

SSC - ZPHS high school