Chahat Yadav

Dedicated Aviation Customer Service Specialist with over 4.5 years of experience in high-volume airport operations. Proven track record of managing GDS systems, resolving complex ticketing issues, and maintaining 95%+ passenger satisfaction ratings during irregular operations (IROP). Seeking to contribute my expertise in ground handling and team leadership to a premier airline.

Procesa trainer at AIONOS India Pvd Ltd (2025-10-08 – Present)

Training new recruits on airline fundamentals, safety protocols, and company culture.

• GDS Mastery: Teaching Navitaire, for reservations, ticketing, reissuances, and cancellations.
• SOP Compliance: Ensuring all staff follow Standard Operating Procedures for baggage handling, check-in, security, and passenger boarding.
• TNI & Refresher Training: Conducting Training Needs Identification (TNI) to spot performance gaps and running "refresher" courses to fix them.
• LMS Management: Maintaining digital records on the Learning Management System to ensure the airline stays compliant with DGCA (Directorate General of Civil Aviation) audits.

Process Trainer at Ienergizer (2023-10-16 – 2025-10-06)

• Creation of Process Documents
• Update Process Manuals
• Sending Process updates to the operations floor
• Conducting Fortnightly Online Assessments
• Analysis of transactions
• Actioning Cases for Process improvement
• Participating in Weekly Case Calibrations with Partners
• Activation and deactivation of logins for new / agents exiting the process.

Process Trainer at IGT Solutions (2021-11-14 – 2023-10-12)

Dual GDS Trained (Amadeus and Galileo)

• Monitor, evaluate, or record training activities or programs.
• Certified in both Voice and Chat as Process associate.
• Use computers for various applications, such as database management or word.
• Develop alternative training methods if expected improvements are not seen.
• Ensuring customer issues are resolved in a professional manner.
• Providing overall great customer experience
• Assisting customers with problems or unexpected situations
• Conducted refresher sessions
• training for new products

Higher Secondary School – New Sainik Public school (2016)

BJMC in Bachelor of Journalism and Mass Communication – Iimt Group of colleges (2020)