Chanchal Rana

Dynamic and result-oriented professional with experience in Administration, HR Operations, Client Services, Hospitality, Airport Operations, and Team Management. Skilled in handling administrative coordination, employee management, customer relationship management, travel management, vendor coordination, operational reporting, and premium client handling. Experienced in managing multiple responsibilities across luxury automobile, hospitality, airport, and premium retail industries while maintaining operational efficiency and delivering exceptional customer experiences.

Strong communication, multitasking, and leadership abilities with a professional and proactive work approach.

Administrative Officer – Jaguar Land Rover & Ultra Violette - Sanghi Brothers Pvt. Ltd.

(2025-09)

• Managing complete administrative operations of the Jaguar Land Rover showroom and workshop, ensuring smooth day-to-day business activities.
• Handling employee lifecycle management including onboarding formalities, attendance management, employee records, documentation, and HR coordination.
• Coordinating recruitment support activities such as interview scheduling, candidate communication, and joining processes.
• Managing vendor coordination, office administration, inventory requirements, housekeeping coordination, and operational support activities.
• Preparing and maintaining daily operational reports, MIS reports, staff records, and management documentation.
• Coordinating travel arrangements, hotel bookings, meeting schedules, and itinerary management for Managing Director and senior management team.
• Ensuring smooth coordination between departments for effective communication and workflow management.
• Monitoring office operations, compliance documentation, and administrative processes to maintain operational efficiency.
• Supporting management in employee engagement activities, staff coordination, and workplace management.
• Handling confidential administrative and HR-related documentation with professionalism and accuracy.

HR & Administration – Ultra Violette Electric Bike Showroom - Sanghi Brothers Pvt. Ltd.

• Managing complete HR and administrative operations for the premium electric bike showroom.
• Handling employee attendance, joining formalities, staff coordination, and HR documentation.
• Supporting recruitment processes including candidate coordination and interview scheduling.
• Managing showroom administration, operational reporting, inventory coordination, and staff communication.
• Coordinating with management for smooth day-to-day operational workflow and employee management.
• Handling documentation, reporting processes, and maintaining employee records efficiently.

Manager – Client Services & Operations - Indore Airport Operations

(2025-04 - 2025-09)

• Managed premium customer service operations and daily outlet activities.
• Supervised team coordination, client handling, and operational workflow.
• Ensured high standards of guest satisfaction and service quality.
• Managed inventory coordination, scheduling, reporting, and operational support.

Duty Manager – Client Relations & Operations Support - Sheraton & Marriott Hotel, Indore - Indore

(2025-04 - 2025-04)

Internal transfer from Ahmedabad

• Managed premium guest relations and ensured exceptional customer service experience.
• Coordinated daily operations and supported smooth service management.
• Assisted in staff coordination, scheduling, and operational reporting.

Duty Manager – Client Services - Sardar Vallabhbhai Patel International Airport, Ahmedabad - Ahmedabad

(2024-02 - 2024-02)

• Managed front desk operations and customer service activities.
• Supervised staff coordination and daily operational management.
• Handled client relationships and ensured smooth customer experience.

Client Service Executive & Airport Operations - Raja Bhoj International Airport, Bhopal - Bhopal

(2022-06 - 2024-02)

• Managed premium customer service and client relationship activities.
• Handled customer queries, appointments, and guest assistance professionally.
• Responsible for inventory management, stock monitoring, and operational checklists.
• Coordinated utility management, billing support, and operational reporting.

Bachelor of Business Administration - BBA - Career College, Bhopal (2021 - 2024)

Higher Secondary Education - Commerce - St. George School (2019 - 2021)