Rasna Paithankar

Operations and Administration professional with experience in Franchise Management, Business Operations, Staff Coordination, Documentation, MIS Reporting, Payment Coordination, Customer Support and Training. Currently coordinating operations and support for 250+ Franchisees, with responsibility for onboarding, issue resolution, compliance, administrative processes and coordination between management, franchisees and internal teams.

Assistant Franchisee Manager cum Admin Manager at Fortune Educare Private Limited (2019-02 – Present)

• Coordinate and manage operations for 250+ franchisees, serving as a primary point of contact for franchisee communication and support.
• Manage end-to-end franchisee coordination including onboarding, documentation, issue resolution and ongoing operational guidance.
• Support day-to-day franchise operations to ensure smooth functioning and compliance with company policies.
• Handle accounts-related activities including billing coordination, payment follow-ups, basic MIS reporting and record maintenance.
• Manage administrative operations, including staff attendance, leave management, salary processing and daily operational supervision.
• Coordinate between management, franchisees and internal teams to ensure timely execution of tasks and business continuity.
• Maintain reports, records and documentation related to franchisee performance and administrative operations.

Cashier and Administrative Executive at Aakash Institute Pvt. Ltd.

5 years of experience

• Managed daily cash handling operations including fee collection, receipts, refunds and reconciliation of cash and bank transactions.
• Maintained accurate financial records, cash books and reports in compliance with company policies.
• Coordinated with the accounts team for fee posting, deposits and audits.
• Handled student and parent queries related to fees, receipts and administrative processes.
• Supported branch administrative activities and maintained student records, documentation and data entry.
• Assisted in attendance management, scheduling and coordination with teaching and non-teaching staff.
• Ensured compliance with internal procedures and maintained proper filing and documentation.

Customer Support Associate at First Source Ltd.

1 year of experience

• Provided technical support for Airtel networking services through voice calls.
• Diagnosed and resolved broadband, router, LAN/WAN, internet speed and connectivity issues.
• Performed remote troubleshooting for modems, routers and customer network configurations.
• Guided customers through step-by-step network setup and issue resolution to support first-call resolution.
• Logged and monitored network-related tickets and followed up until closure.
• Escalated complex or unresolved network outages and technical issues to L2/L3 support teams.
• Worked in line with Airtel service standards, SLAs and quality benchmarks.

Faculty cum Admin Executive at Nice College, Jabalpur

2 years of experience

• Delivered classroom training for DCA and PGDCA courses, covering theory and practical sessions.
• Planned and conducted sessions according to the course curriculum and provided individual student guidance.
• Managed classrooms and supported students in skill development.
• Handled fee collection and maintained daily collection reports and records.
• Coordinated with institute administration for student records and operational requirements.
• Supported smooth day-to-day functioning of classes and academic activities.

Bachelor of Commerce – Dr. Harisingh Gour University (2009)

Diploma in Advance Multimedia Course – Nice College