Sukumar Jana

Dedicated to making each customer completely memorable through the impeccable service, and become a successful member of the property. Holding a 3-year Diploma in Hotel Management with over 23 years of comprehensive experience across all segments of the hospitality industry, including 5-star and 3-star hotels, private clubs, catering services, and international cruise liners. Started career in the Food & Beverage Service Department, and later expanded expertise into Sales.

Currently managing both Sales and Operations, combining service experience with strategic business development.

Senior Manager – Sales & Operations - FOODLINK F & B HOLDING INDIA LIMITED

(2025-11)

• Handle all sales-related inquiries and provide timely, professional responses to clients
• Design customized menus based on client requirements and preferences
• Coordinate post-menu follow-ups along with pre-cost reports from all relevant departments
• Engage with prospective clients during in-house events to cultivate business opportunities and generate revenue
• Build and maintain strong client relationships to support business growth and customer satisfaction
• Collaborate with internal teams to ensure seamless client onboarding and service delivery
• Assist in food and beverage operations, leading the team from the front to ensure high client satisfaction
• Resolve team conflicts and support staff training and professional development
• Ensure smooth coordination and alignment between all concerned departments
• Prepare and maintain detailed sales reports
• Develop and manage the customer data book
• Represent the company at meetings, events, and conferences

Assistant Manager – Operations & Sales - VOILA F9 GOURMET LLP - Hyderabad

(2010-06 - 2025-07)

A renowned food service company operating since 2003 with a strong portfolio of premium clients

F&B Executive - ST LAURN SUITES - Pune

(2009-07 - 2010-02)

Promoted to F&B Executive within 1 year and 9 months, with the promotion effective from 1 July 2009.

Senior Captain - ST LAURN SUITES - Pune

(2007-10 - 2009-06)

Joined the organization as Senior Captain on 14 October 2007 and served in this role until 30th June 2009.

F & B Asst. - P & O, PRINCESS CRUISE - USA

(2006-12 - 2007-08)

USA base company

F & B Associate - INTERCONTINENTAL THE GRAND RESORT - Canacona, Goa

(2005-09 - 2006-11)

Captain - 3D DESTINATION FUN - Pune, Maharashtra

(2004-04 - 2005-09)

H.O.T - THE GOLDEN RETREAT - Haldia, W.B.

(2002-04 - 2004-02)

Diploma - Hotel Management, Catering & Applied Nutrition - Global Institute of Hotel Management (2000 - 2002)

H.S.C - 10+2 - West Bengal Council of Higher Secondary Education Board (1999)

S.S.C - 10th - West Bengal Council of Secondary Education Board (1997)