Chandrasekaran S
A seasoned Customer Service Head and Logistics Operations Leader with 15+ years of progressive experience in the Logistics & shipping industry
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About
A seasoned Customer Service Head and Logistics Operations Leader with 15+ years of progressive experience in the Logistics & shipping industry, specializing in Import/Export Documentation, customer service, regulatory compliance, and high-performing team leadership. Expert in the end-to-end execution of documentation for all containerized import/Export shipments. Proven track record of streamlining operational workflows to enhance efficiency, reduce costs, and ensure strict adherence to international customs and shipping protocols (IGM/EGM).
Seeking to leverage deep domain expertise to drive strategic customer service excellence.
Experience
Customer Service Documentation Head – Import/Export Operations - Evergreen Shipping Agency (I) Pvt Ltd - Tuticorin, Tamil Nadu
(2014-04 - 2026-01)
CTC: ₹10 LPA*
- Led end-to-end Import & Export logistics operations including documentation, customs clearance, and cargo movement across ports and CFS.
- Supervised and mentored a team handling high-volume shipments, ensuring accuracy in BL, DO, and IGM filings.
- Acted as final authority for documentation approval, ensuring full compliance with customs regulations and international shipping protocols.
- Coordinated with CHAs, freight forwarders, port authorities, and overseas offices for smooth cargo execution.
- Managed detention & demurrage cases, reducing delays and improving operational efficiency.
- Handled critical and high-value shipments, resolving complex logistics and documentation challenges.
- Oversaw SCMTR filing, ICEGATE compliance, and digital signature authorization.
- Built strong relationships with importers, exporters, and regulatory bodies.
Marketing Executive - Raja Shipping Agency Pvt Ltd - Tuticorin, Tamil Nadu
(2012-05 - 2014-03)
- Developed client base through targeted sales strategies for containerized shipping services.
- Increased customer acquisition and ensured repeat business through relationship management.
- Coordinated with clients to understand logistics requirements and provide solutions.
Education
MBA - Logistics & Shipping Management - Vel's University (IIL - Indian Institute of Logistics) (2012)
BBA - Business Administration - Thiruvalluvar University, Jawahar Science College, Neyveli (2010)
