Unnati Gupta

I am a ServiceNow Developer with 2 years of experience in the ITSM module. I have worked on key areas like Incident, Change, and Problem Management, as well as automating workflows and customizing the Service Catalog. I am experienced in scripting and integrating ServiceNow with external systems to improve service delivery and operational efficiency. My focus is on optimizing IT processes and providing effective solutions within the ServiceNow platform.

I’m a ServiceNow Developer with 2 years of experience specializing in the ITSM module. I have hands-on expertise in key areas such as Incident, Change, and Problem Management, along with automating workflows and customizing the Service Catalog. I also focus on scripting and integrating ServiceNow with external systems to enhance service delivery and optimize operational efficiency. My goal is to streamline IT processes and deliver effective, tailored solutions within the ServiceNow platform.

• Degree: Bachelor of Technology 
• Institution: technocrats institute of technology bhopal
• Year of Graduation: 2021