Chetan Sharma

Results-driven Revenue Cycle Management Team Leader with 10 years of experience in US healthcare medical billing, accounts receivable (AR) management, workers' compensation (WC) claims, and referral coordination. Proven record of leading teams to consistently meet and exceed billing and collection targets, improving clean claim rates, and reducing AR aging through proactive, data-driven strategies. Skilled at coaching staff, managing client relationships, and driving process improvements across end-to-end revenue cycle operations.

Team Leader at Trubridge (2025-04 – Present)

• Lead a team of 35 covering unbilled claims, patient statement reviews, and AR follow-ups, ensuring timely and accurate billing for healthcare clients.
• Monitor and distribute daily work assignments based on claim priority and client needs.
• Review patient statements for accuracy and compliance prior to distribution, ensuring proper formatting and balance reporting.
• Analyze aging reports to track AR status and reduce days in AR through proactive collection strategies.
• Train and mentor new team members, ensuring adherence to SOPs and quality benchmarks.
• Collaborate with internal departments and client stakeholders to resolve escalated billing issues and improve workflows.
• Track and report performance metrics including claim turnaround time, clean claim rate, and collection effectiveness.

Team Leader at Teleperformance (2024-05 – 2025-03)

• Led a team handling end-to-end AR processes for a portfolio of healthcare clients.
• Drove performance improvements through coaching and structured performance management.
• Owned KPIs including collections, days in AR, cash application, and denials management.
• Delivered timely reporting on team progress and identified trends affecting productivity and quality.
• Managed denial resolution across clients, with a focus on workers' compensation claims and referrals.
• Developed strategies to reduce claim denials and streamline the resubmission process.
• Partnered with clients on payment policy adherence to improve claim outcomes and reduce AR days.
• Analyzed trends and presented findings to senior management; managed team KPIs for quality, production, and denials.

Team Leader at Gebbs Healthcare Solutions (2022-10 – 2024-01)

• Led a team managing full-cycle accounts receivable for healthcare providers.
• Reduced AR aging and improved cash flow through efficient denial management and claims follow-up.
• Conducted performance reviews, delivered training, and developed strategies to address process inefficiencies.
• Improved team production through daily reporting, trend analysis, and performance management.

Team Coach at Infinx Service Pvt Ltd (2022-04 – 2022-10)

• Led a team of 20 professionals, ensuring seamless day-to-day AR operations.
• Analyzed daily reports to identify trends and improvement areas, including payment delays and accuracy.
• Maintained team focus on quality, production, and performance standards aligned with client expectations.

Subject Matter Expert at Infinx Service Pvt Ltd (2020-12 – 2022-03)

• Provided expert-level support and guidance to teams resolving complex AR issues.
• Conducted training and knowledge-sharing sessions to enhance team performance.
• Led initiatives to improve revenue cycle workflows, reducing aging and increasing reimbursement rates.

Senior Accounts Receivable at Infinx Service Pvt Ltd (2016-10 – 2020-11)

• Managed key aspects of the revenue cycle, including claim follow-up, denials management, and account reconciliation.
• Worked directly with insurance companies, providers, and patients to resolve outstanding AR issues and ensure timely payments.
• Reviewed accounts to identify trends, potential issues, and opportunities to optimize the AR process.

Accounts Receivable at Gebbs Healthcare Solutions (2014-11 – 2016-10)

• Handled high-volume accounts receivable for US-based healthcare providers.
• Focused on claim status follow-up, insurance verification, and payment posting.
• Ensured compliance with healthcare billing regulations and best practices.

MBA (PGDM) in Operations and Management – Welingkar Institute of Management (2023-12)

Bachelor of Commerce in Accounts and Finance – Oriental College of Commerce and Management (2015-05)