Chetna Sharma

Seeking a challenging yet rewarding role where I can use my 5+ years of experience providing fast, accurate, and empathetic support to a wide range of customers.

Customer Service Support Advisor at British Telecom (2023-01 – 2024-06)

• Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.
• Provide technical support as well as assistance with payment and adjustment.
• Help generate revenue by selling BT products to both new and existing customers.

Customer Care Executive at Teleperformance (2021-04 – 2023-01)

• Provide chat and call support to customers based in the US, UK, and Australia.
• Manage customer interactions, track issues, and maintain accurate records using CRM application.
• Help new team members understand the process and provide support.

Fraud Analyst at Quatrro Global Services PVT LTD (2016-09 – 2018-03)

• Manage Chase bank (US based) customer's financial records.
• Monitored customer accounts and transactions for suspicious or fraudulent activities.
• Investigated fraud alerts and gathered evidence to determine fraud risk.
• Reviewed customer profiles to ensure KYC and AML compliance.
• Reduced financial losses by identifying fraudulent patterns early.
• Maintained accurate documentation of investigations and outcomes.

B.com – Delhi University (2015)

DOEACC 'O' Level – Delhi institute of computer science (2012 – 2013)

12th commerce – CBSC Board (2012)

10th – CBSC Board (2010)