Garima Singh

Results-oriented and highly motivated

Economic,

Psychology, and Marketing student witn a passion tor errective communication, consumer benaviour, ang the analysis and evaluation of various aspects of human activity related to the production, distribution, and consumption of goods and services.

Seeking an entry-level position that allows me to leverage my diverse skill set, strong research abilities, and analytical mindset to-contribute a dynamic organization's marketing and communication efforts.

[24]7ai

• Acted as Critical Escalation Advisor for Tier2 BPO process, resolving high-severity complaints with 98% customer satisfaction
• Escalation Management, Took ownership of critical customer

Complaints escalated beyond the front-line team.

Cariot

Customer Experience Executive / CARS24

• Managed end-to-end customer lifecycle, handling queries across RC transfer, vehicle buying, and post-purchase support
• Resolved complex customer issues related to RC (Registration Choicate) transfers, ensuring timely and compliant ownership

Bachelor of Arts

Indian Institute of psychology and research