Chinmayee Bidwai

Cybersecurity-focused Technical Support Engineer with hands-on experience in enterprise endpoint security, SIEM monitoring, incident triage, and threat detection. Experienced with Bitdefender GravityZone, Splunk Enterprise, Linux, Bash, MITRE ATT&CK, Sigma Rules, and cloud security labs. Recognized with the Technical Rising Star Award (FY 2025–26). Seeking remote opportunities in SOC Operations, SIEM Engineering, Detection Engineering, Security Operations, or Technical Security Support.

Technical Support Engineer - BD Software Pvt. Ltd. - Navi Mumbai

(2025-12)

• Provided technical support for Bitdefender GravityZone across enterprise environments, troubleshooting endpoint security, policy, and deployment issues.
• Monitored and investigated security alerts, performed endpoint behavior analysis, and troubleshot configuration issues.
• Conducted remote troubleshooting sessions, resolving installation, update, and endpoint protection failures while collaborating with OEM/backend teams for critical escalations.
• Awarded Technical Rising Star (FY2025–26) for technical excellence and rapid learning.

Customer Technical Support - Sutherland Global Services - Netflix Process - Navi Mumbai

(2024-08 - 2025-03)

• Resolved 50–80 customer queries daily through chat, handling billing, account, and technical issues while maintaining high CSAT.
• Managed escalations and communicated technical solutions effectively in a fast-paced support environment.

Cybersecurity Intern - Skillvertex, Bangalore - Bangalore

(2024-04 - 2024-06)

• Conducted vulnerability assessments and basic penetration testing using Kali Linux and Nessus.
• Documented findings, recommended mitigations, and gained hands-on experience in cybersecurity tools and threat analysis.

B.Sc. - Computer Science (Hons) - Somaiya Vidyavihar University, Mumbai (2024)

HSC - Science - Don Bosco Junior College (2021)

SSC - St. Francis High School (2019)