Cinjo Joy K

IT support and systems administration professional with experience supporting end users, Windows systems, business applications, user access, network connectivity, endpoint security and multi-location IT operations. Hands-on background in hardware/software troubleshooting, LAN/WAN, TCP/IP, DNS, DHCP, VPN, servers, firewalls, routers and switches, along with Microsoft 365 and Google Workspace support. Experienced in coordinating vendors, maintaining IT asset records and technical documentation, and supporting service continuity across head office and branch environments.

Focused on ownership, clear user communication, structured troubleshooting and timely resolution.

Sr. IT Executive at Dhanalakshmi Hire Purchase & Leasing Ltd (2023-06 – Present)

• Deliver day-to-day IT support to employees across head office and branch locations, troubleshooting endpoint, application, account, email and connectivity issues.
• Support Windows endpoints, business applications, role based user access, Microsoft 365/Google Workspace services and endpoint security requirements.
• Troubleshoot network connectivity and coordinate resolution of LAN/WAN, DNS/DHCP, VPN and ISP-related issues with service providers.
• Coordinate with software vendors and internal stakeholders to investigate application incidents, escalate complex issues and follow through to resolution.
• Maintain IT asset and service records, technical documentation, operational checklists and status updates for IT activities.
• Assist with endpoint deployment, infrastructure maintenance, renewals and IT operational improvements while keeping users informed of progress.
• Supported collaboration platforms, including Microsoft Teams, Slack, and Zoom, troubleshooting application access, configuration, and connectivity issues.
• Managed IT incidents and service requests through ITSM platforms, prioritizing issues based on business impact and urgency while ensuring timely resolution and appropriate escalation.
• Supported identity and access management (IAM), single sign-on (SSO), authentication workflows, and user access troubleshooting.
• Implemented endpoint security practices, including antivirus management, security updates, access controls, and adherence to organizational IT policies.

System & Network Administrator at EMAC Automation Solutions (I) Pvt Ltd (2020-11 – 2022-05)

• Supported Windows systems, endpoint hardware, line-of-business applications and employee IT requests.
• Troubleshot LAN/WAN, TCP/IP, DNS, DHCP, VPN and connectivity issues; supported routers, switches, firewalls and server environments.
• Assisted with endpoint security, system maintenance, user support, configuration baselines and technical documentation.
• Coordinated with vendors and users on incidents and service issues, documenting troubleshooting steps and escalating when needed.

IT System Administrator at IT Zone Infocom Private Limited (2019-09 – 2020-11)

• Provided end-user support for Windows desktops, software, hardware peripherals and common workplace technology issues.
• Installed and configured operating systems, applications and peripherals; performed first-line troubleshooting for device and connectivity problems.
• Supported basic network administration, user issue resolution and maintenance of technical records.
• Maintained IT asset inventories, hardware allocation records, software inventories, and technical documentation.
• Troubleshot network connectivity issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPN, LAN/WAN, routers, switches, and firewalls.

B.Tech in Electronics & Communication Engineering – Vidya Academy of Science and Technology, Thrissur