Debdas Dolui

Results-oriented professional with over 13 years of experience in the travel, tourism, and visa processing industry. Proven track record in managing end-to-end global visa documentation, customer relations, and back-office operations. Seeking to leverage extensive industry knowledge to contribute to organizational growth in a challenging senior role.

Senior Executive – Visa Dept - Go Kite Travel & Tour

(2024-04)

• Spearhead global visa and passport processing, managing both online and offline documentation.
• Specialize in Dubai visa processing, overseeing customer consultations and sales calls to drive department revenue.
• Manage end-to-end back-office operations to ensure seamless document delivery.

Visa & Ticketing Executive - Discovery Travel & Tours Pvt Ltd

(2022-05 - 2024-04)

• Managed comprehensive visa and passport documentation workflows.
• Facilitated domestic air ticket bookings and generated accurate invoices for clients.
• Maintained high customer satisfaction levels through proactive communication and service.

Customer Relationship Executive - Thomas Cook I Ltd - Salt Lake, Kolkata

(2011-09 - 2020-06)

• Supervised daily front-end and back-end operations for a high-volume customer service department.
• Processed global visa and passport applications while maintaining strict adherence to compliance standards.
• Resolved complex customer queries, ensuring a professional and efficient service experience.

Medical Sales Representative - Biotech Vision Care Pvt Ltd - Kolkata

(2010-03 - 2011-08)

• Consistently achieved primary and secondary sales targets through strategic territory management.
• Appointed and motivated distributors to expand the local market presence.
• Monitored competitor activities and performed business forecasting to stay ahead of market trends.

Bachelor of Commerce - B.Com - Calcutta University (2004)