Debopriya Pal

Process-driven Engagement Coordinator specializing in Managed Service Provider (MSP) operations and full-lifecycle contingent workforce administration. Proven track record of administering VMS platforms (SAP Fieldglass, Beeline), streamlining onboarding workflows, and executing compliance tracking for enterprise clients. Adept at cross-functional stakeholder coordination, high-volume onboarding, and building automated data-driven reports to support strategic workforce planning.

Engagement Coordinator – Managed Service Provider (MSP) - Adecco Group - Bangalore, Karnataka

(2025-04)

Client: Uber, TCS

• Orchestrated end-to-end contingent workforce operations for [500+] contractors across APAC & EMEA regions, supporting high-volume hiring initiatives and ensuring a seamless lifecycle experience.
• Administered VMS platforms (SAP Fieldglass, Beeline) to govern staff augmentation and SOW processes, achieving 100% data accuracy and strict workflow compliance across [15+] supplier networks.
• Facilitated bulk onboarding operations by coordinating with multiple vendors, eliminating onboarding delays and activating workers [20%] faster than established baselines.
• Processed over 400+ monthly timesheets, invoices, and rate revisions, consistently meeting strict 48-hour SLA timelines with zero critical errors.
• Spearheaded process optimizations that streamlined induction workflows, resulting in a [15%] reduction in onboarding turnaround time and improved overall compliance adherence.
• Directed contractor lifecycle activities, including [50+] annual contract extensions, terminations, and policy-driven actions (PIP, SCN), enforcing full labor law compliance.
• Resolved [150+] operational queries monthly through internal ticketing systems, maintaining a [98%] SLA adherence rate and elevating client satisfaction scores.
• Conducted [10+] comprehensive training sessions for hiring managers and vendors, standardizing workflows and accelerating the adoption of VMS tools across the organization.

Executive – Placement Assistance - Qspiders - Bangalore, Karnataka

(2024-01 - 2025-03)

• Organized online and on-campus placement drives by partnering with [20+] college Training and Placement Officers (TPOs), successfully onboarding [200+] students into technical programs.
• Generated daily placement and interview status reports for executive review, tracking metrics for over [300+] candidates to ensure transparent client communication.
• Executed initial screening interviews and supervised all candidate communication pipelines, accelerating the feedback loop and ensuring 100% timely follow-ups.
• Supported regional managers with comprehensive documentation and candidate tracking, maintaining accurate performance records for [30+] ongoing placement batches.

Master of Arts - Rabindra Bharati University (2020 - 2022) West Bengal

Bachelor of Arts - Rabindra Bharati University (2017 - 2020) West Bengal